Admin/Data Entry Csr

Salary: $15.80/hour

Job Position: Admin/Data Entry CSR

This is a work from home opportunity

Location: Chicago, IL 60601

Pay Rate: $15.80/hour 

Shift: Monday to Friday 8 AM to 5 PM (Set Schedule) - 40 Hour work week

AltaStaff Benefits:

• PTO
• Paid Holidays
• HMO (Dental, Health, and Vision)
• Quarterly bonuses

Responsibilities: 

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

Requirements:

• High school diploma or GED required.
• 2+ years of relevant professional experience required, or equivalent combination of education and experience.
• Administrative experience
• Data Entry experience
• Computer Savvy

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.