Admin/Clerical - Customer Service Representative

Role Designation: Customer service
Work Location: Indianapolis, IN 46241 (Candidate need to work onsite from
day one )
Purpose of role:
Executes Transactions as per prescribed timelines and follows all predefined
procedures with the objective to meet SLA targets for the specific process
within guidelines, policies and norms of Infosys
Education:
Graduate
Minimum Experience
2 + years
Working experience on Excel
SLA Compliance
Process Compliance
Customer Interaction
Customer Service, soft skills
Flair to customer support/ customer care
Knowledge management
Basic troubleshooting skills
Knowledge on operating systems
Basic computer tools/ application of knowledge
Basic knowledge on printers, PCs, Laptops, etc