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Form of workJob Title: Donation Specialist
Department: Donated Goods Retail (DGR)
Reports To: Store Manager
FLSA Status: Non-Exempt
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary
: Accepts donations according to GWH guidelines. Sort and process donations. The Team Member is responsible for performing assigned duties and work within the framework of GWH’s Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission.
Essential Duties and Responsibilities:
• Accepts donations with a cheerful and pleasant disposition
.• Unload and sort materials in the donation area according to GWH guidelines.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Provide excellent customer service.
• Greet each customer and assist with basic questions.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise and equipment as needed.
• Assist with the security and safety of GWH Team Members and property.
• Perform necessary janitorial work.
• Demonstrate professionalism and presents a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions and work in a team-oriented, fastpaced environment.
• Must be punctual and have dependable attendance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Must report all work incidents and injuries immediately.
• Adheres to all GWH policies and procedures.
• Performs other duties as assigned by Management.
Minimum Qualifications:
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred. • Ability to work a flexible schedule.
• Must have reliable transportation.
Physical Requirements/Work Environment:
The ability to stand, twist, bend, squat, reach, kneel, push and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g. large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.
An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.
I understand this job description, and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.
I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.
