Active Trip Support / Bus Charter Sales Operations - Part-Time Weekends / Evenings

The Part-time Customer Solutions Specialist / Bus Charter Sales Operations, is responsible for ensuring all reservations are managed based on the service the customer has reserved, communicate with operators and driver, supporting all aspects of the department including, but not limited to, quality control of all reservations, contracts, proposals, reservation entry, customer service, CRM account management. Active Trip Support managing service in progress. The Customer Solutions Specialist is active in inbound calls, online chat, qualifies prospects and enters information into CRM / reservation system. Home or remote office location.

Core Focus & Essential Responsibilities

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Coordinate and oversee the quality control process for reservations. Communicate with customers and operators to ensure accuracy of information for flawless service.
• Active Trip Support - communication during service with customer, operator dispatch and drivers; manage service in progress including service issues.
• Act as the liaison for sales team members with customer to ensure service is fulfilled correctly.
• Support Sales Team with account management, reservation entry, account updates in CRM.
• Maintain inbound phone lines, chat and support to qualify prospects or assist customers. Create CRM account and reservation details as required.
• Provide support with CRM data and assist with account management.
• Liaison with Supplier Relations, IT and Accounting as needed to ensure quality service for the customer.
• Perform other duties and assignments as required.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Positive approach to all areas of responsibility in the role.
• Ability to satisfactorily communicate in verbal and written English with customers, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills and attention to detail.
• Maintain complete knowledge of all transportation services: vehicle inventory, pricing, processes, systems.
• Ability to comply with physical demands as required.
• Knowledge and understanding of CRM applications – Zoho CRM preferred.
• Technology savvy. Reservations systems and online chat a plus.
• Proficient in Google Suite; Microsoft Excel and Google Sheets required.
• Ability to compute basic mathematical calculations, reasoning abilities in customer service.

Required Education and/or Experience

Individual should be a High School Graduate – Associate or Bachelor’s degree a plus, and any combination of education and experience that provides the required knowledge, skills, and ability to effectively fulfill the core focus and essential responsibilities of this job description. Travel and tour industry or bus operator experience in sales or operations role preferred. Hourly compensation, commission, and bonus.

Global Charter Services, Inc. is deeply committed to principles of equal employment opportunity and non-discrimination. Global Charter Services, Inc. will not discriminate against its applicants on the following protected basis; race, religion, color, sex, national origin, age, disability, sexual origin, marital status, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, matriculation, political affiliation, or any other status protected by applicable law.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• On call
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• Travel or bus operator: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote