Acct. Manager, Alliances

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Account Manager is a member of the Alliance Team and is responsible for the overall management of designated Tourism Bureau Alliances. This position supports the Director, Alliances with the implementation and deployment of alliance agreements within the company; participates in the development of new alliances; the increasing of engagement of current Alliance partners; and lends insight into process improvements.

This role must effectively champion the Virtuoso partner portfolio in-market ensuring that KPI’s are met/improved on, and margins are optimized. This position plays an integral role in ensuring Virtuoso’s understanding of traveler nuances both regionally and globally.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. To continue to grow revenues from current and new Alliance partners ensuring annual revenue targets are met and exceeded.
2. Work closely with the development team to ensure Alliance partnerships continue to grow supporting our strategic priorities and sales goals for this segment.
3. Work to identify and develop processes and workflows to enhance the development, management, and implementation of cross departmental deliverables as per alliance agreements. In doing so also supporting the segment playbook strategic plan.
4. Work with the Alliances team to generate and review business intelligence reports with insights and opportunities for partners.
5. Work with Marketing to review materials as needed (online and print).
6. Ensure existing partners annually renew and that all business plans are always current.
7. Identify and escalate issues that affect timeline, quality, or budget.
8. Work with the different Virtuoso Teams to coordinate and conduct training sessions with Virtuoso Members.
9. Develop presentations and proposals as needed.
10. Participates in various ad-hoc projects supporting partnership team.
11. Supports sales efforts by creating and distributing proposals, presentations, and/or media kits, etc. to prospective Tourism Boards.
12. Oversees the development of educational trips abroad.
13. Participate in industry events as necessary & engage with partners to ensure strong business relationships.

Educational and Skills Requirements:

• Bachelor's degree or equivalent work experience
• Strong background working with Tourism Boards
• 3+ years’ experience /operational support with increasing scope and discretion with an emphasis in creating analytical reports
• Bi-lingual a definite asset
• Strong analytical and project management skills
• Ability to exercise independent judgment, relies on experience, knowledge and skills to make sound decisions
• Demonstrated ability to effectively multi-task
• Excellent written, interpersonal and customer service skills
• Advanced knowledge of Microsoft Office Suite of applications

Travel Requirements:

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

• External: Frequent contact with current and prospective Alliance partners.
• Internal: Daily contact with Virtuoso staff.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.