Accounts Receivable Manager

Position Details
Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Accounts Receivable Manager
FLSA
Exempt
FT/PT
Full Time
Hours Per Week
37.5
Work Schedule
M-F 8:30-5
Grade
15
Minimum Compensation
$65,449
General Responsibilities
Employee is responsible for managing all student billing, and the collection of accounts, including credit and noncredit students, vendors, and various special program receivables. This includes monitoring and developing internal billing and collection efforts and working with external collection agencies. Employee serves as a liaison between HCC and the state Department of Budget and Management's (DBM) Central Collection Unit (CCU) Employee is responsible for the coordination and support of the de-registration for nonpayment process. Employee is responsible for supervising the student payment plan, which includes working with an external processor. Employee is also responsible for general oversight of financial aid and the student refund process to ensure compliance with all applicable requirements. Employee is also responsible to assist in systems support including annual updates to the tuition rate tables. Work is performed in compliance with the College's established requirements and in coordination with College policy and procedures.
Work Performed
Reviews and monitors all customer account activity for current and past terms (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds) .
Recommends, implements, and coordinates student finance outreach and communication strategies to resolve delinquencies and support college enrollment/retention goals. Manages and supervises internal collection process. Ensures student billing, and written notifications regarding debts are sent, in compliance with state regulations.
Responsible for the placement of delinquent accounts to third party collection agencies. Manages transfer process, and ensures accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents.
Responsible for the preparation of external communication including payment due dates and billing schedules.
Responsible for coordinating with Registration and Financial Aid for the de-registration for nonpayment process.
Assists with the preparation and review of reports used to determine collection of bad debts and process write offs as they become necessary.
Responsible for supervising the payment plan process, including reviewing and monitoring accounts, billing/communications, and maintaining proper restriction holds on delinquent payment plan student accounts. Approves all journal entries related to payment plan processes.
Responsible for maintaining relationship with NelNet Business Solutions (NBS) payment plan company and BankMobile refund processor.
Responsible for coordinating testing related to the payment plan system and BankMobile processes.
Researches and resolves discrepancies related to customer accounts. Provides direct support to students regarding billing and collection concerns.
Works directly with external collection agencies ensuring payments and adjustments are applied accurately and timely. Monitors inventory and monthly invoices, and compiles documentation for debt disputes.
Responsible for reconciliation of collection cost account, and prepares journal entries.
Responsible for verifying bankruptcy filing/discharge notifications
Represents HCC at court hearings and merit trials as a witness for the state of Maryland when requested by the DBM Attorney General's Office (CCU Attorney)
Assists the Customer Account Supervisor with the oversight of all 'Federal Checks in Excess', Timed Out Disbursements, and uncashed paper checks in coordination with financial aid and finance office staff.
Responsible for billing apprenticeship employers and tracking collection efforts. Monitors and maintains student account holds to avoid de-registration. Works closely with the apprenticeship team on new program management for billing and collections.
Assist and help students over the phone, by email, and in-person with issues related to registration charges, financial aid, collection inquires, Bank Mobile refunds, and payment plan inquiries including payment plan enrollment, payment plan cancellation, Bank Mobile account set up, etc.
Applies financial aid disbursements to students accounts in the absence of Customer Account Supervisor, ensuring all refunds are in compliance with college, federal, and financial aid guidelines.
Monitors and maintains proper restriction holds on customer accounts.
Responsible for creating journal entries and check requests for emergency book funds for students.
Responsible for maintaining student records in Perceptive Content.
Coordinates and supervises invoicing for the College including credit and noncredit terms, facility rentals, sponsors, contract courses, vendors, and other special programs.
Assists with IT systems including the testing and annual creation of tuition rate tables.
Preparing internal training material for staff.
Responsible for adequate coverage of Accounts Receivable staff during hours of operation.
Manages, supervises, trains, and directs Accounts Receivable staff; assigns, reviews, and evaluates work of personnel. Assists with interviewing and hiring Accounts Receivable staff including temporary help.
Provides support in reconciling Accounts Receivable to the general ledger accounts. Approves all journal entries from direct reports.
Reviews transactions to ensure the proper use of accounting requirements are applied.
Responsible for preparing related year-end analysis of collections data.
Serves on various committees as needed, including the Student Appeals Committee.
Prepare and present Finance/Cashier's Office slides at the New Student Orientation and other events, as needed. Represents the office at on-campus events.
Performs general cashiering duties during period of high traffic throughout the year.
Performs other duties as assigned.
Minimum Education Required
High School or equivalent
Minimum Number of Years Experience Required
5
Other Knowledge Required
Ability to communicate effectively, both verbally and in writing.
Working Conditions
• Overtime may be required during heavy registration or billing periods.
• Position requires a great deal of organization and coordination skills.
• Highly stressful position due to high volume of work, confidentiality, dealing with entire college community, outside vendors and agencies.
Supervisory Postion?
Yes
Division
Finance
Department
Finance DEPT
Posting Detail Information
Posting Number
B259P
Number of Vacancies
1
Best Consideration Date
12/15/2023
Job Open Date
12/06/2023
Job Close Date
Open Until Filled
Yes
Job Category
Staff
Benefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/3332
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.