Accounts Receivable & Customer Service Specialist

Seltzer’s Smokehouse Meats, home to the best Lebanon Bologna in the world!

For over 120 years, our team of artisan craftsmen have taken great pride in crafting our Lebanon Bologna with the same care and tradition using all-wooden smokehouses & real hard-wood smoke.  As the world’s largest producer of Lebanon Bologna, our 4th generation ownership believes that the care and attention to detail our artisan craftsmen put into creating Seltzer’s products is what helps us maintain our reputation as one of the premier smokehouses in the country.  We only use 100% lean beef, we don’t use fillers, we don’t use artificial flavors and we don’t add liquid smoke to our Lebanon Bologna. 

We believe in a “people first” culture where respect and quality are never sacrificed for profit. With our industry-leading standards for quality and performance, combined with a fun, safe, and inclusive environment, it’s no wonder many of our team members have been a part of the Seltzer’s family for 20, 30, and even 40 years.

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Seltzer’s Smokehouse is looking for an Accounts Receivable & Customer Service Specialist to represent Seltzer’s Smokehouse brands of Deli & Sliced Lunch Meats, Beef Jerky & Meat Snacks.

Position Responsibilities:

• Ensure customer deposits are completed and applied to accounts on a daily basis
• Investigate delinquent accounts and contact customers to collect payment as expeditiously as possible
• Monitor expected customer payment dates and make allowanced with management approval and further examination of customer payment plans, history and credit line
• Document all follow-up information and correspondence in the credit and collection efforts, preparing aging reports and maintaining current status on all AR open accounts
• Engage in regular communication with customers including order processing, credits & resolving open issues
• Ensure orders for accuracy/completeness while contacting customers with alternatives if necessary
• Coordinate orders with manufacturing/transportation to ensure efficient and timely delivery to customer
• Verify discrepancies and resolve any billing issues; perform account reconciliations
• Work collaboratively with accounts payable and other accounting staff to ensure accuracy in financial transactions
• Summarize receivables by maintaining company accounts, verifying totals and preparing assigned reports for distribution to Firm leadership
• Monitor accounts to identify trends and outstanding receivables
• Work with the finance and accounting team to develop strategies maximizing efficiency and effectiveness of AR/Sales Order policies and procedures
• Assist in the implementation of new financial systems and processes
• Review distributor commissions and process monthly
• Other duties as assigned

People Management/Relationships

• Take initiative to be a team player (seeks out opportunities to help others)
• Treat everyone with respect
• Develop loyalty and trust with team
• Successfully adapt to different personalities and working styles
• Proactively and effectively communicate information regarding status issues to team members
• Hold self accountable for assigned work; seek continuous feedback to learn and develop in role; open to new ideas and suggestions

Qualifications:

Required Skills

• Excellent organization skills and strong attention to detail
• Multitasker with the ability to prioritize work accordingly
• Excellent verbal and written communication skills with strong client service focus
• Strong analytical and interpersonal skills
• Ability to work autonomously under the pressure of tight deadlines and multiple priorities

Education, Experience and Certifications

• Associate degree in Accounting or related field preferred, High School Diploma or equivalent required
• 2+ years’ experience in an accounting role with a focus on Accounts Receivables/billing preferred, solid understanding of debits and credits
• Excellent Customer Service skills with strong written and verbal communication skills
• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint); ability to manage spreadsheets with large sets of data
• Conscientious about timeliness of assignments and quality/accuracy of work produced
• Open to new challenges, solution-oriented and willingness to learn

Essential Functions

• Must be able to remain in a stationary position as needed
• Ability to communicate in a professional manner and exchange information with internal and external actors as needed

We Offer:

-Health: Full medical, dental & vision insurance, company-paid life, accident and disability

-Wealth: Competitive Salary & bonus, 401(K) with profit sharing

-Career-life balance: Vacation & sick leave, flexible work environment

Seltzers Smokehouse Meats is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability, protected veteran status, or any other legally protected status.

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