Accounts Receivable Associate

The primary function of the Accounts Receivable Collector within Shoppa’s Mid America (SMA) is to assist in invoicing, consolidated invoices, depositing and posting cash journals and to review accounts for past due invoices (dependent upon the customer’s Net Terms). This opportunity represents Shoppa’s Mid America and requires professionalism, strong communication skills, attention to detail, great attitude, and outstanding customer service when working directly/indirectly with internal and external contacts to remove barriers preventing payment.

Primary Responsibilities (include, but not limited to):

• Internal/External collection calls or correspondence
• Establish rapport with SMA customers to effectively manage assigned portfolio
• Accountable for the reduction of assigned delinquent accounts
• Responsible for “owning” assigned accounts and seeing things through to completion
• Enlist efforts and cooperatively work with Sales while escalating to Management as necessary
• Handle invoicing, specialty customer invoicing and consolidated invoices, as required
• Process deposits (cash, check, wire, ACH)
• Post cash journals recording deposits
• The ability to schedule and hold discussions which may need to occur to resolve issues
• Communicate and follow up effectively with Sales on a timely basis to ensure resolution of issues
• Submit formal dispute on invoices where payment is not forthcoming due to an internal issue
• Perform all other duties and special projects as assigned

Physical Job Demands:

Requires you to multi task in a high-volume environment.  Must be able to sit at desk and work on computer often; stand, walk, talk on telephone frequently. Required to have close visual acuity to perform activities of: preparing data and figures; transcribing; viewing computer terminal; extensive reading.

Requirements (include, but not limited to):

• 3-5 years’ experience in high volume collections environment
• Bachelor’s degree preferred but equivalent experience will be considered
• Requires knowledge of processes and procedures - billing, collection, accounts payable and Accounts Receivable
• Understands “bad debt” and third-party collection agencies
• Familiar with high level bankruptcy procedures and collection activity on “automatic stay”
• Proficient in MS Office Suite (Word, Excel, Access, etc.);
• Strong interpersonal skills and a team player
• Great customer service and attention to detail
• Excellent organizational and time-management skills

Special Skills Needed:

• Ability to establish and maintain positive working relationships with internal/external customer, colleagues and managers required. Solid presentation skills, able to prioritize, delegate and multitask.