Accounting Quality Assurance Coordinator

Collette is seeking an Accounting Quality Assurance Coordinator to join the Accounting Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

Works in conjunction with the group call center, group operations, & the outside sales team to ensure accurate & timely group invoices.

Primary Functions:

• Responsible for reviewing & completing daily invoice requests.
• Process group refunds & audit cancellation penalties. Determine that the group is properly balanced.
• Assist with invoicing groups for final payment.
• Audit bookings to check rates, commission, waivers, etc., to ensure accuracy and compliance with policy. Adjust rates, commissions, & complimentaries as needed and make other necessary corrections to group accounts in accordance with audit findings.
• Responsible for reviewing various accounting audit reports as assigned to ensure accuracy and compliance with policy.
• Work directly with IT on bugs & system modifications.
• Work with the group call center and sales staff to resolve discrepancies. Deliver excellent customer service while keeping the company’s best interest in mind.
• Work as a team with Group Accounting and collaborate on process & system improvements to increase efficiency.

Knowledge & Skills:

• Must have excellent customer service & analytical skills.
• Enjoy problem solving & display good judgment.
• Experience in Microsoft Excel & Word.
• Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.
• Perform other related duties as assigned or directed.

Starting Hourly Rate: $19.00 / Hour

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Pawtucket, RI 02860