Accounting Associate

SALARY RANGE: $22.00-$25.00 per hour. The Accounts Receivable Associate is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with the KSL policies and procedures.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• The ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• The ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with resorts’ policies, as required by scheduling, which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• The ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• The ability to cross-train in other resort-related areas.
• The ability to maintain confidentiality of information.
• The ability to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain SVRs Billing System
• Assist the sales effort in establishing customer credit in accordance with SVR policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.
• Provide customers with accurate and timely invoices, statements, and schedules.
• Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor.
• Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls, and prepare bad debt write-offs.
• Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.
• Implement credit training in the operating department to include proper credit card, cash and check acceptance, limits, and approval for direct bill listing.
• Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity, and efficiency.
• Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.