Account Service Executive

Job Title: Account Service Executive

Class: Full-Time

Reports to: Director of Service and Retention

The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.

It all begins with outstanding talent; it all begins with YOU! #FearTheDeer

What We Offer:

Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources

Pet Insurance

8 weeks of paid time off for parents to welcome newborns, adopted and foster children

Unlimited PTO

Professional Development through our internal learning & development program - Antler Academy

Employee Resource Groups

Milwaukee Bucks and NBA League Discounts

Company Paid Parking and Phone Allowance

Summary:

The Account Service Executive will be responsible for increasing revenue with a focused approach on growing and managing Bucks full season accounts, prospecting new sales, and providing the highest level of customer service to our client base. Core to this role is the ability to grow and manage large numbers of accounts, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will be compensated for renewal, new plan, group, arena shows and premium rental sales.

Responsibilities:

Maintain full menu working knowledge of all season ticket plan (renewal and new), group, arena shows and premium rentals to sell when applicable

Manage renewal/sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale

Increase revenue potential by renewing, cross selling, and upselling book of business

Exceed sales and retention goals

Provide exceptional customer service

Qualifications:

Bachelor’s degree in Business, Sales, or similar area

Proven track record in sales/service experience in sales or related field

High Proficiency in both written and verbal communications (public speaking and presentation)

Excellent relationship building and interpersonal skills

Assertive, persistent and results-oriented approach

Strong time-management organization and analytical skills

Strong work ethic with high personal accountability, business ethics and morals

Ability to be flexible, prioritize and manage multiple tasks/projects

Able to work flexible hours based on changing priorities including evenings, weekends and holidays

Ability to coordinate multiple events and exceed customers’ expectations

Proficient in Microsoft Office Applications

Knowledge of Archtics ticketing software and Microsoft-based CRM platforms is a plus!

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.