Account Representative Ii - Range 10 / Amea

Salary : $41,974.40 - $53,393.60 Annually
Location : Anchorage, AK
Job Type: Regular / Part Time
Job Number: 2023-09298
Department: Solid Waste Services
Division: Solid Waste Services
Opening Date: 11/30/2023
Closing Date: Continuous
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.
DEPARTMENT: Solid Waste Services (SWS)
HOURS OF WORK: Shifts vary; Monday Through Saturday; Between the hours of 6:00am and 6:00pm; minimum 30 hours per week
LOCATION: Location work varies; Anchorage Regional Landfill, Central Transfer Station, and Girdwood Transfer Station.
Example of Duties
Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups). Possess well rounded knowledge of municipal ordinances and codes, department policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customer any special handling fees associated with their loads, and / or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Perform other related duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere.
Ability to 10 key at a net speed of 100 KSPM at time of hire.
Must possess a valid State of Alaska driver's license by the time of hire.
Preferences:
Prefer applicants with excellent customer service.
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
All required certifications and licenses must remain current for the duration of employment.
Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process:
Once applicants click the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday - Friday 8:00 a.m.-5:00 p.m., Alaska Time.
The MOA is an EO and AA employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts - Health and Dependent Care
• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 11 Paid Holidays

For an overview of our medical benefit package go to
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes
• No

02
Are you a current employee affiliated with the Anchorage Municipal Employees Association (AMEA)?

• Yes
• No

03
Which of the following best describes your level of education?

• None / Less than High School
• High School Diploma / GED / Equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Higher

04
How many years of experience do you have in a customer service, collection or accounting environment?

• Less than 1 year
• 1 years to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years or more

05
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
06
How many years of experience do you have working in an Account Representative I Level position with the Municipality of Anchorage or the equivalent elsewhere?Some examples of duties for an Account Representative I with the Municipality include: interface with customers at work site to exchange information regarding billing charges; rates; services available, waste disposal, and general information; recommend changes to enhance services; research and resolve complaints and problems with accounts or services, enforce and explain municipal codes, policies, and procedures that pertain to Solid Waste Services customer service; input customer service information into billing, routing, and landfill systems; establish and service refuse collection and disposal accounts; input notes on customers and services; utilize radio to exchange information with drivers and operators regarding collection routes or disposal sites; receive and process cash payments, balance cash register, and prepare deposits; perform rotating duties at disposal sites; process cash and charge customers through any of four disposal sites.

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

07
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
08
Do you possess a valid State of Alaska driver's license or have the ability to obtain one by the time of hire?

• Yes
• No

09
Do you possess the ability to 10-key at a net speed of at least 100 KSPM or can obtain at time of hire?

• Yes, I can obtain at time of hire.
• No

10
Do you have experience with processing weigh tickets through a cash register and computer?

• Yes
• No

11
How many years of experience do you have with cash handling to include cash register and credit card machines?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years or more

12
How many years of experience do you have reconciling and balancing daily reports?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years or more

13
Do you understand this position may require the ability to occasionally lift or carry up to 50 lbs?

• Yes
• No

Required Question