Account Manager/E-Commerce

As a supplier to national accounts, the role of  Account Manager/eCommerce  will be responsible for maintaining current B2B eCommerce business, from a supplier perspective, thru strong customer partnerships, backend systems support, pricing and promotion guidance, and working internally with Sales, Marketing, Supply Chain, Operations, and Accounting to ensure account health and profitability. The successful candidate will be the supplier main point of contact for several customer partners and focus on managing the business relationship, including improving business terms to drive sales and margin improvements. An excellent understanding of eCommerce business concepts, practices, and procedures is MUST. An excellent Account Manager-eCommerce must have extensive experience in understanding consumer needs in a Soft or Durable Goods industry. The goal is to increase the sales and profitability of the business to drive sustainable growth.

Responsibilities:

• Identify sales opportunities with partners thru new programs, promotions, and product offerings or services.
• Daily review of product listings and inventory feed to ensure products are buyable on partner sites.
• Monitor and maintain advertising and promotional events across channels.
• Partner with Sales and Marketing for strategic planning and execution of a sales growth plan
• Preparation of analytics, reports, and insights with the goal of making actionable recommendations.
• Partner with Customer Service to ensure a quality user experience and backend portal training.
• Partner with Category Management on product assortment and gaps for key channels.
• Knowledge of backend e-commerce platforms, preferably in the Home Improvement market preferred.
• Ability to manage multiple priorities, set and achieve challenging sales goals, work under the pressure of a deadline.

Requirements:

• Exceptional verbal and written communication skills, including an ability to communicate effectively at an executive level.
• ERP Experience is a MUST
• Soft or Durable Goods experience is required
• Existing relationships with Buyers in the Home Improvement category online a plus
• e-Commerce experience is required (+++ if also in a manufacturing environment)
• Experience working with Key Accounts like Wayfair, Overstock, Walmart, Lowes.
• Must have experience in navigating their back end portals to update pricing and provide reporting.

Education and Training:

• Minimum of 3-4 years of e-commerce and category management experience.
• Desired systems experience includes retailer vendor portals, Microsoft Office and ERP systems.

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