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SalaryIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
CLIP Software is a business management platform for landscapers and lawn maintenance companies and we’re searching for a high energy, motivated Account Manager to join our team! We are seeking a self-motivated professional with the drive and passion to help business owners grow their business using CLIP offerings such as CLIP Pay and CLIP Reputation Management. The primary duties of this role are upselling customers on existing services, growing accounts through additional users, managing contracts for renewals, and building strong customer relationships.
The ideal candidate will have experience in account management, the green industry, and SaaS based SMB B2B solutions. Experience with HubSpot and Salesforce is necessary and experience selling integrated credit card processing is highly valued.
Primary Responsibilities:
- Represent our company’s products and services, starting with a comprehensive understanding of our products and services
- Sell ancillary products, services, and offerings to CLIP customers
- Renew contracts for existing customers
- Maintain positive relationships with CLIP customers
- Assist in the launch of new offerings through strategic insight
- Maintain accurate records of customer interactions
- Utilize HubSpot, NetSuite, Intercom, and applicable programs to improve the health of accounts
Primary Qualifications:
- 2+ years of sales-based account management experience
- Strong Communication skills via phone, email, and video
- Knowledge of Microsoft Office Suite and ability to quickly learn internal systems, processes, and additional software/web-based applications.
- Proven creative problem-solving approach
- Proficiency with HubSpot and Salesforce strongly preferred
- Positive, Can-do Attitude
Success factors/job competencies:
- Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
- Deals with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
- Collaboration - Actively and consistency seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Service a collaboration catalyst that motivates others to want to collaborate as well.
- Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Emotional Intelligence - Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what it may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
- Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
- Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
- Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and other for results.
Physical demands and work environment:
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.
EEOC & ADA Statement:
Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
