Account Manager Supervisor

LGCY Power is looking for a dynamic and experienced Account Manager Supervisor to lead our Account Management department under the supervision of the Vice President of Project Management. This role will ensure the smooth operation of all account management processes. The Account Manager Supervisor will play a primary role in leading account management team and guiding Account Managers on best practice to promote efficiency's. As integral part of our organization, you will be the primary point of contact for escalated concerns from sales representatives and homeowners, and Account Managers playing a pivotal role in maintaining customer satisfaction. This is an in-office position in Lehi, Utah.
Account Manager Supervisor Responsibilities:
1. Escalated Concerns:

• Serve as the main point of contact for escalated concerns from sales representatives, homeowners and Account Managers
• Resolve issues promptly, ensuring customer satisfaction and maintaining positive relationships between stakeholders and the account management team and sales representatives

2. Training and Development:

• Provide comprehensive training to Account Managers on processing Change orders, collecting documentation, and navigating all funding portals
• Foster a continuous learning environment to keep the team updated on industry best practices

3. Cross-Departmental Collaboration:

• Work collaboratively across departments to facilitate communication and streamline processes
• Build strong relationships with teams such as sales, operations, and finance to enhance overall efficiency
• Establish and maintain process procedures to further streamline projects for customers, sales representatives and operations

4. Project Progression Oversight:

• Ensure the smooth progression of projects within the account management team
• Monitor key performance indicators and implement strategies to enhance team productivity and project outcomes
• Review projects and isolate issues in order to streamline projects within the pipeline
• Delegate accounts within the CRM using the team's knowledge, skillset, and workload accordingly
• All other duties as assigned

A strong candidate will have the below skillset:

• Proven experience in account management or a related supervisory role
• Strong interpersonal and communication skills to effectively manage escalated concerns
• Ability to effectively train others while creating and maintaining concise departmental SOP's
• Demonstrated ability to train and develop team members
• Knowledge of change order processes, documentation collection, and funding portals
• Cross-departmental collaboration experience, fostering effective communication

Required Skills:

• Highschool diploma is required
• Previous managerial experience is required
• 3+ years in the solar industry is required
• Exceptional problem-solving skills to address escalated concerns
• Training and development expertise to enhance team capabilities
• Strong interpersonal skills for effective cross-departmental collaboration
• Organizational skills to oversee project progression and team efficiency
• Bachelor's degree in business or a related field is preferred

About Us:
LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.
LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as "Best Places to Work" by Glassdoor.
What We Offer:

• Competitive compensation
• 401(k) option with employer match
• 8 paid holidays
• Attractive benefits package including health and dental coverage
• Opportunity for career development and advancement with a rapidly growing company
• High-energy, fun, and friendly culture

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.