Account Manager, Retail Partner Program

Why We’re Rad (about us):

Rad Power Bikes, North America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products, and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000 customers, leading a revolution in low carbon mobility.

We are looking for RADICAL people to join our global teams: Results-Driven, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.

We are seeking an Account Manager to join our Retail Partner Program (RPP) team. If you have experience in customer care, sales, account management, and a knack for relationship building, this might be the perfect role for you. The Account Managers role will report to The Sr. Manager, Retail Operations (Retail Partner Program) and will be responsible for maintaining all current business to business (B2B) customers, as well as onboarding new B2B customers and Retail Partners that are interested in our Commercial Sales and Rad Retail Partner Program. Along with B2B responsibilities, this role is responsible for the day to day relationship management with contracted 3rd Party service vendors. This role is ideal for someone who possesses analytical skills, likes solving problems and building relationships.

The salary for this role is $70,000 - $80,000; however, we consider several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Why You’re Rad (about you):

• Generate revenue through Commercial contacts by acquiring new leads and managing the initial sales process. Address additional product needs of existing Commercial Partners.
• Create and track Commercial orders, including drafting new orders in Shopify, accepting payments, and overseeing logistics and shipping procedures.
• Manage Commercial Account relationships, ensuring customer satisfaction, fostering strong B2B relationships, and handling escalations and payment/Avantlink maintenance inquiries.
• Oversee operations, including the review and renewal of Commercial Affiliate discount codes, and the creation and analysis of performance reports.
• Maintain and update the Rad Retail Partner Beeline map, adding or removing partners and ensuring partner profile accuracy.
• Evaluate Beeline RASP requests, approving or denying based on partner qualifications to support and represent Rad Power Bikes.
• Source and add new Rad Retail Partners, focusing on premium partners within targeted geographic areas. Set up and onboard new Retail Partner Programs (RRP’s).
• Manage Retail Partner Accounts, conducting follow-ups to ensure satisfaction, fostering B2B relationships, handling escalations, and addressing payment/Avantlink maintenance issues.
• Provide customer service support, assisting in resolving service and technical issues through the Partner Hub.
• Implement Retail Partner Performance Management strategies, driving partner sales to achieve budget revenue, monitoring sales among assigned accounts, maintaining consistent communication with partners, offering training and marketing support, and implementing corrective actions for underperforming partners.
• Completes monthly auditing to ensure commission payments are accurate and sales reconcile properly
• Visits partners and provides measurement, feedback on partnership standards, marketing materials, team member product knowledge, product displays, safety adherence, test ride bike maintenance and overall execution.
• Is a brand ambassador for Rad, builds mutually beneficial relationships and acts in the best interest of Rad’s short and long term goals.

Additional Requirements:

• Proficiency in Hubspot, B2B@radpowerbikes.com Inbox access, Avantlink, Beeline admin access, Shopify, and Tableau.
• Able to travel up to 50%
• Proven experience in sales, account management, and customer service.
• Exceptional organizational, multitasking, and professional communication skills.
• Ability to foster strong B2B relationships and handle escalations effectively.
• Results-oriented and creative problem solver mindset with a focus on achieving revenue targets and customer satisfaction.

You get bonus points for:

• Prior experience in the booking or ebike industry or with other alternative transportation organizations.

Had you been with us last month, the top 5 things you would have impacted are:

• Supporting the B2B team in daily operations with financial planning & analytics; analyzed quantitative data across the different offerings
• Initiating, monitoring and providing analytical support for efficiency and process improvement initiatives
• Identified and cultivated relationships with qualified Retail Partners (bike shops or other vendors).

Working at Rad is built around our RADICAL values - we are:

• Results-Driven: We aim for success each day and lead the charge towards a sustainable future.
• Accountable: We are responsible to our environment, communities, partners and team.
• Diverse: We are inclusive of all experiences, backgrounds and skills. We value every voice.
• Innovators: In the face of challenge, we continuously innovate and improve.
• Customer-Driven: We are dedicated to the experience and safety of our riders.
• Approachable: We are kind, transparent, collaborative, and always willing to help.
• Learners: We grow and change, always driven towards personal and professional excellence.

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or peopleteam@radpowerbikes.com.

Recruitment Agencies: We partner with 3rd party recruitment resources as needed. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.