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Form of workClient Account Manager - Michigan - Remote
SAFEbuilt is currently searching for an exceptional Client Account Manager to join our team. Your goal will be to grow revenues and sales while maximizing client satisfaction across a portfolio of municipal government clients. SAFEbuilt is the recognized leader in this unique, fast growth industry with the broadest array of services that partner in community growth. SAFEbuilt has a national footprint, with a local presence and reputation for unequaled service quality. As a SAFEbuilt Client Account Manager you will be responsible for up-selling, cross-selling, account planning & governance, relationship building and managing a portfolio to exceed financial and customer satisfaction targets.
Responsibilities:
- Exceed sales, revenue, profitability and client satisfaction targets as assigned.
- Develop and maintain a business plan across your portfolio accounts with individual account plans that achieve the assigned targets.
- Build and maintain a healthy, qualified pipeline of new opportunities that lead to sales and revenues by working/networking across municipal leaders and attending/participating in local meetings & events.
- Nurture and develop new opportunities that are innovative and strategic to growing SAFEbuilt.
- Ensure high client satisfaction and mitigate revenue & client losses by engaging client leaders, leading issue resolution and providing performance reviews and reports.
- Establish yourself and SAFEbuilt a trusted adviser on the industry and community development services thought leader bringing unique, value-added insights to your clients that help them meet their objectives.
- Be local and network – meet and communicate frequently with leaders in your municipal clients.
- Work closely with the operations teams and SAFEbuilt leaders to grow revenue in existing accounts, develop winning solutions, serve clients better and meet our overall financial objectives.
- Execute successful account management and sales strategies, techniques and best practices to optimize our growth, win-rates, profitability and client satisfaction.
- Create and present market and competitively differentiated solutions that SAFEbuilt can profitably deliver and support by working closely with operations and all departments.
- Prepare and respond to all target account requests for proposals, company information, and presentations on the company’s capabilities in a manner that distinguishes SAFEbuilt from competition.
- Provide feedback to management to improve the success of sales, solutions, pricing and go to market.
- Maintain sales and client databases and provide reporting and forecasting as required.
- Perform other duties as assigned by management.
QUALIFICATIONS:
- Positive, high-energy, business development mentality
- 10+ years of professional, account management/consultative sales experience with complex business to government or business to business services with a track-record of consistent success.
- Portfolio management experience across many accounts to grow revenue and profitability.
- Deep experience in developing and growing business in complex, procurement-centric, relationship-based sales that can have long sales cycles and be well-rounded in all aspects of sales and account management.
- Solid understanding of municipal environments including the decision-making and procurement process, political dynamics, municipal structure, and building department operations.
- Operational knowledge of construction, building / community development service delivery (e.g., planning & zoning, engineering, plan review, inspections, code enforcement for residential and commercial).
- Strong team player able to establish and maintain effective working relationships and build trust.
- Excellent communication skills, verbally and in writing for effective presentations and proposals
- Characterized as highly resourceful, innovative, proactive with highest integrity
- 50%+ travel required – primarily within region; primarily work from home office
- Proficient personal computer skills, including MS Office, SalesForce
- Bachelor’s Degree or higher, preferably in business, operations, public admin, construction, economics
- Permanent residency in Michigan preferred
COMPENSATION: Competitive salary, excellent commission and bonus plan. Comprehensive benefit package (medical, dental, life insurance, 401K with match).
More About SAFEbuilt: One of the fastest growing providers of privatized community development solutions in the country, SAFEbuilt has seen a significant increase in Municipal Contracts and employee growth over the past few years. 2018 is already shaping up to see similar growth and opportunity. SAFEbuilt partners with over 1000 communities of all shapes and sizes throughout the country for the efficient delivery of privatized community development solutions including: building department services, community and transportation planning & zoning and community improvement services. Learn more at: http://safebuilt.com/
With Growth Comes Opportunity! Our culture is positive and energetic as we empower people to do what they do best. SAFEbuilt employs over 1000 highly qualified and motivated individuals who share the common Core Values of Integrity, Respect, Service, Teamwork and Improvement. We offer a strong salary and benefits package to reward ability, certification levels, and work experience. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, paid training, new certification bonuses, a matching 401K Plan, and more.
SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.
If you need assistance or an accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2200.
