Account Manager - Major Accounts

Account Manager – Major Account

Industry: Quick Service Restaurant

Location: Florida or Georgia anywhere in Southeast part of U.S.

Worksite: 50% travel working at the offices of the Major Account in the East Coast  (major, multi-brand, global quick service restaurant leader) and Tillster Los Angeles and San Diego as business needs demand. Domestic and international travel as business needs demand.

Employment Status: Full-Time, Regular

Reporting To: General Manager, Global Kiosk Programs

Position Summary

Based in  Georgia, Florida or any part of Southeast part of U.S. , the Account Manager – Major Account (major, multi-brand, global quick service restaurant leader) is responsible for managing the portfolio of a major corporate and franchisee account and is the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Account Manager – Major Account are to promote Tillster products and services to aggressively grow Tillster revenues and the client’s Gross Merchandise Value (“GMV”). This growth will be accomplished in two principal ways: (1) transaction growth within the account; and (2) addition of new channels/products into the account.

The Account Manager – Major Account is also responsible for developing strategic relationships with client’s upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Tillster Sales team. The Account Manager – Major Account is measured on performance against two primary criteria: (1) client satisfaction and account retention; and (2) revenue and profit growth within the account. In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured. These goals will be memorialized in account plans that will be developed for each region – U.S. and Canada – before the beginning of each calendar year/quarter and as approved by the General Manager, Global Kiosk Programs, and the CEO and President.

Essential Duties and Responsibilities

Be the primary liaison with client’s upper management to maintain positive working relationships and to understand client's goals, objectives, and direction. 

• Lead daily and weekly functional activities including building strong cross-functional client relationships, promote client knowledge of total product offering, available services, implementation, and daily operating processes.
• Predictive escalation of pending client satisfaction issues.
• Conduct regular client meetings to assess client satisfaction at all levels within the client organization. 
• Implement and maintain a Client Relationship Scorecard to assess performance.
• Work with Product Management to create visibility to upcoming product and services-based opportunities.
• Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company.
• Collaborate with Tillster Executives, Sales, Marketing, and other functional areas to achieve:
  • Broaden and strengthen relationships between Tillster and the Major Account’s multiple brands, franchisees, and key decision makers and influencers such as the Ops Committee.
  • On-premise technology adoption, rollout, and usage throughout the Major Account’s North American corporate and franchisee stores.
  • Strengthen the program, tools, and responsiveness with a goal of 24-hour turnaround.
  • Recommend additional technology to ensure Tillster’s on-premise solution remains relevant to the Major Account’s corporate and franchisee brand with the goal of Tillster remaining the vendor of choice.
• Other duties as needed, required, or directed.

Requirements

• Fluent English and Spanish spoken/written language skills required.
• 7+ years account management experience within the restaurant industry.
• Demonstrate deep understanding of on-premise (kiosk) order and pay technology and demonstrate technical/technological prowess in all client engagements.
• To be successful in the role, the incumbent must:
  • Strong communication skills demonstrated across all channels.
  • Be maniacally focused on client service, satisfaction, and success.
  • Be highly organized; must manage complex lists of objectives, sequence, and priority.
  • Demonstrate impeccable attention to detail.
  • Build credibility within executive ranks of client companies.
  • Build credibility within Tillster in order to create cross-functional cooperation.
  • Conduct effective presentations and meetings both within Tillster and with the client, including management of action items and follow-up.
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team.
• Demonstrate the ability to identify and coordinate sales opportunities with both inside and outside sales teams.
• Demonstrate the ability to identify, understand, and adapt to culture systems within client companies.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist.
2. Interview with Program Management, Technical Project Management, and R&D/Technology.
3. Interview with our General Manager, Global Kiosk Programs.

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible  for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only – no Agencies or calls please

About Tillster...

Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.

Follow us on:

Tillster.com: https://www.tillster.com/
LinkedIn: https://www.linkedin.com/company/tillster/
Twitter: @TillsterInc, https://twitter.com/TillsterInc
Facebook: https://www.facebook.com/tillsterinc

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