Account Manager

About the Role

Account Managers work with an assigned book of business to build a cross-sell pipeline, drive adoption, conduct customer needs analysis, deepen customer relationships, provide product demonstrations and win more business. 

Success in this role requires the ability to have holistic conversations with customers simultaneously meeting revenue targets and exceeding customer expectations. Driving adoption, providing quality service, identifying new cross-sell opportunities, retention initiatives are the many different types of work that need to be balanced each day.

Your Area of Focus

• Manage, develop, and maintain a portfolio of customer accounts 
• Perform multiple sales activities to drive Net Revenue Retention 
• Conduct presentations to demonstrate value, drive adoption and cross-sells
• Negotiate renewals and close customers on long term commitments
• Master the Tebra value proposition and sales process to close deals and exceed quota every month
• Liaise with the Customer Success department to ensure that customer needs are met
• Execute on targeted outbound campaigns to drive cross-sell and upsell opportunities
• Accurately track and record customer communications in Salesforce
• Thrive in a busy work environment with a high volume of tasks

Your Professional Qualifications

• Domain experience in either healthcare, technology, or both (preferred, but not required)
• Successful experience selling a SaaS product to multiple stakeholders and business partners
• Confident and friendly phone and virtual meeting presence
• Passion for customer success and sharing the Tebra platform
• Consultative and complex sales process experience 
• Experience navigating multiple gatekeepers
• Excellent verbal and written communication skills to persuade, present and problem solve throughout the day
• Comfort with all things technical, especially Salesforce and Microsoft Office products

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 

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