Address
Form of workThis position will have primary responsibility for client satisfaction and value realization. The Account Manager I
will provide proactive relationship management across the entire breadth of a customer’s engagement with
Xsolis, serving as the liaison between the client and multi-disciplinary teams at Xsolis.
Essential Functions:
Creates and executes customer specific revenue retention and growth strategies for single and multi facility clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity qualification, and strategic planning.
will provide proactive relationship management across the entire breadth of a customer’s engagement with
Xsolis, serving as the liaison between the client and multi-disciplinary teams at Xsolis.
Essential Functions:
Creates and executes customer specific revenue retention and growth strategies for single and multi facility clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity qualification, and strategic planning.
Responsible for measurement and ongoing improvement of ROI measures.
Identifies opportunities for non-contracted services that will provide additional value to clients.
Serves as customer operational expert for all aspects of assigned customers – both for existing and potential areas of partnership.
Coordinates operational and strategic activities internally to improve customer experience and strengthen corporate processes across Xsolis.
Maintains and expands relational footprint within assigned clients at multiple organizational levels
across disciplines.
Cultivates references at each client within assigned portfolio.
Create and delivers regular Business Reviews with all assigned clients.
Maintains accuracy of customer documentation in all corporate repositories such as Salesforce and
Jira.
Serves as escalation point for operational disruption across all defined areas of partnership.
Qualifications:
Education:
· Bachelor’s Degree or equivalent experience required.
Experience:
· Minimum 4 years of Account Management, Client Support, Sales, and/or Consulting experience within
the Healthcare industry (specifically hospital technology systems, Revenue Cycle SaaS or Revenue Cycle
Operations).
· Project Management experience preferred.
· Revenue Cycle and/or Hospital Operations experience preferred.
Other:
· Track record of relationship or support management meeting and exceeding client satisfaction goals.
· Professional and effective communication skills required at all client levels.
· Ability to facilitate virutal and in person meetings with clients at all levels.
· Highly organized and capable of driving multiple projects to completion successfully.
Working Environment and Travel Requirements:
· Work is typically in a normal office administrative environment involving minimal exposure to physical
risks.
· Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds
of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects.
Work involves sitting most of the time, but may involve walking or standing for brief periods of time.
No significant stooping is usually required.
Up to 50% travel
across disciplines.
Cultivates references at each client within assigned portfolio.
Create and delivers regular Business Reviews with all assigned clients.
Maintains accuracy of customer documentation in all corporate repositories such as Salesforce and
Jira.
Serves as escalation point for operational disruption across all defined areas of partnership.
Qualifications:
Education:
· Bachelor’s Degree or equivalent experience required.
Experience:
· Minimum 4 years of Account Management, Client Support, Sales, and/or Consulting experience within
the Healthcare industry (specifically hospital technology systems, Revenue Cycle SaaS or Revenue Cycle
Operations).
· Project Management experience preferred.
· Revenue Cycle and/or Hospital Operations experience preferred.
Other:
· Track record of relationship or support management meeting and exceeding client satisfaction goals.
· Professional and effective communication skills required at all client levels.
· Ability to facilitate virutal and in person meetings with clients at all levels.
· Highly organized and capable of driving multiple projects to completion successfully.
Working Environment and Travel Requirements:
· Work is typically in a normal office administrative environment involving minimal exposure to physical
risks.
· Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds
of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects.
Work involves sitting most of the time, but may involve walking or standing for brief periods of time.
No significant stooping is usually required.
Up to 50% travel
Candidates must successfully pass a background check and drug screen (if applicable) prior to beginning employment with XSOLIS.
Xsolis is an equal employment opportunity employer. All employees of XSOLIS fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.
