Account Manager I

Are you EPIC?

Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our?E.P.I.C.?values:

• Excellence: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a better way!
• Collaborative: Together we win!

The EPIC Account Manager Level 1 – Engagement we are looking for:

A positive, can-do individual who will cultivate and maintain new and on-going customer relationships with an assigned set of customers. Provides the best possible service and recommendations in relation to HFD products. Responds promptly to service requests and/or customer questions. Cross-trains other team members to do their job in case of absence. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from all relationships.

Benefits

• Medical, Dental, Vision Insurance
• 401k with 3% company match
• Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays.
• EPIC company culture

Salary Range $66,400 - $95k - Dependent on Experience

Responsibilities

• Manage 1-10 office location opportunities and support key provider relationships to ensure stability and continued growth in revenue and originations on an annual basis
• Present HFD value to qualified leads.
• Send out contracts and onboard new providers.
• Excellent presentation skills.
• Listen to understand and solve the provider's needs. Determine if we are a good fit. We want to work with the willing – those that see the value in 100% approvals and accept the costs of high-risk patients.
• Nurture current account relationships and build new ones.
• Ability to explain MDRs.
• Understand providers’ unique integration & configurations with HFD
• Onboard new providers to the HFD platform and train provider staff to achieve origination activity quickly.
• Collaborate with other members of the Engagement and Sales teams to effectively manage expectations and ensure successful relationship growth
• Convey provider feedback on HFD’s existing products and future product roadmap
• Ability to send reporting to customers
• Update SOPs as needed to keep up with our dynamic business
• Ensure that work is accurate, complete, and delivered in a timely manner according to Standard Operating Procedure (SOP) guidelines.
• Participate in proactive team efforts to achieve departmental and company goals.
• Report to manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
• Willing to pinch hit for any role in the absence of a team member
• All other duties as assigned.

The ideal candidatepossess:

• Strong organization and presentation skills
• Be a team player
• A propensity for relationship building
• Willingness to teach others on the team
• Time management and prioritization skills
• Strong follow through with workstreams and follow ups
• Ability to learn new systems quickly.
• Ability to collaborate in a team setting.
• A bachelor's degree, international equivalent, or 8+ years business experience
• 2+ years of relevant sales experience.

Preferred:

• Related practice experience
• Account management experience
• Customer service experience