Address
Form of workJob Description
Company Overview:
Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.
Why Join Us?
We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.
Position Summary:
The Account Manager will be responsible for managing client accounts and projects for existing and new business. This position will pursue and promote total client satisfaction by proactively establishing a sound business relationship between the client and Synergistix.
Essential Duties & Responsibilities:
- Serve as primary point of contact for all client related matters.
- Manage multiple clients and prioritize tasks among those clients internally.
- Gather client business requirements and translate into cost estimates, proposals and specifications, engaging professional services as necessary.
- Run client status meetings and create detailed meeting minutes.
- Provide oversight, follow-up and measure success for implementing projects.
- Foster client partnerships to ensure joint alignment of short and long-term goals.
- Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
- Follow-through on all matters related to billing for client services.
- Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
- Provide support for implementation and sales teams during new client engagements.
- Perform other duties or special projects as assigned.
Qualifications/Competencies:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Compliance with all personnel policies.
Education, Experience and Technical Skills:
- Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
- Strong background and experience in program/project management.
- Strong knowledge of data exchanges.
- Working knowledge of relational databases.
- Strong interpersonal skills and ability to work closely with cross-functional teams to achieve business and customer goals.
- Experience working and supporting a pharmaceutical sales organization strongly desired.
- Knowledge of the PDMA / FDA Rules & Regulations specific to sample management and associated compliance.
- Software development experience a plus.
- Required occasional travel, up to 10%.
Soft Skills:
- Self-directed, assertive, and able to work independently in a highly dynamic environment.
- Ability to balance effectively multiple priorities.
- Exceptional customer service and relationship building skills.
- Exceptional verbal communication skills.
- Excellence in written communications.
- Creative and flexible problem solving abilities in a changing work environment.
- Detail oriented and sound decision-making skills.
- Strong organizational and inter-group collaborative skills a must.
Perks of Being a "Synergistian":
Synergistix offers a comprehensive benefits package including:
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan
- Dental and Vision plans
- Supplemental/Gap Plans
- Short and Long Term Disability insurance
- 100% company paid life insurance plan (with buy up)
- Spouse and Children life insurance plans
- Up to 5 weeks of Paid Time Off (PTO)
- Paid Day Off during the month of your birthday
- Paid Day Off during the month of your service anniversary
- Flexible work schedules
- Telecommuting (for qualifying positions)
- Casual Dress 5 days a week
Synergistix Cares about its Employees:
At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks:
- Annual Employee Appreciation Day
- Monthly Town Hall Meetings
- Birthday and Service Anniversary Celebrations
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
- Bagel Friday’s
- Game room
- Dry cleaning service
- Monthly appreciation events
- ...and much more!
Sounds Like You? Apply Now!
Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.
About Synergistix:
Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.
