Address
Form of work
SalaryOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
The Customer Experience Liaison operates as the strategic interface for business-solution discovery, services management, risk management and relationship management. This role serves as the relationship linkage between Cencora and the customer and provides highly-valued strategic consulting level support and pull through on services sold to GPO members and manufacturers. They facilitate, and serve as a lead, for the planning and execution of initiatives to enable the customer to achieve their objectives through collaboration with Cencora. They also communicate decisions, priorities, and relevant project information to appropriate levels of Cencora regarding service requests, projects, and initiatives.
- Responsible for customer onboarding and maintenance.
- Maintains customer satisfaction by providing problem-solving resources and extends an excellent customer experience to expand and retain existing business resulting in increased profitable revenues.
- Supporting role for sales leaders in establishing and maintaining a strategic relationship with key customer stakeholders.
- Provides contract management, implementation, and pull through support as required for customer onboarding and maintenance.
- Proactively identifies potential risk(s) associated with customer initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external.
- Generate reporting and alerts to ensure sales and support teams are aware of applicable changes and pertinent updates.
- Represents the Customer strategies and priorities.
- Leads and champions change management activities including frequent communication to Cencora and the customer about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives.
- Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
- Participate in formal reporting of customer onboarding and account management status.
- Ensures customer’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
- May be required to travel to events such as conferences, national and regional sales meetings as required.
- Performs related duties as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree; requires three plus years of directly related and progressively responsible experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1. Strong organizational skills; attention to detail
2. Ability to communicate effectively both orally and in writing
3. Strong customer service skills
4. Excellent follow-up skills
5. Strong interpersonal skills
6. Strong time management skills; ability to schedule customer appointments in advance
7. Good understanding of specific business segment
8. Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
9. Up-to-date knowledge of spreadsheet and presentation software and equipment
10. Ability and commitment to identify opportunities to develop productive Strategic Account Specialists
11. Ability to develop, forecast, and own responsibility for
12. Proven ability to engage, inspire and drive results through people leadership;
13. Expert understanding of hospital customers and Cencora
14. Understands values and needs of customers and can assess changing market conditions
15. Strong interpersonal skills; ability to develop and maintain collaborative working and business relationships
16. Strong creativity and innovation skills; focused and disciplined
2. Ability to communicate effectively both orally and in writing
3. Strong customer service skills
4. Excellent follow-up skills
5. Strong interpersonal skills
6. Strong time management skills; ability to schedule customer appointments in advance
7. Good understanding of specific business segment
8. Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
9. Up-to-date knowledge of spreadsheet and presentation software and equipment
10. Ability and commitment to identify opportunities to develop productive Strategic Account Specialists
11. Ability to develop, forecast, and own responsibility for
12. Proven ability to engage, inspire and drive results through people leadership;
13. Expert understanding of hospital customers and Cencora
14. Understands values and needs of customers and can assess changing market conditions
15. Strong interpersonal skills; ability to develop and maintain collaborative working and business relationships
16. Strong creativity and innovation skills; focused and disciplined
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Schedule
Full time Salary Range*
- This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@amerisourcebergen.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
