Account Coordinator (Former Educator)

CommonLit is a nonprofit EdTech organization dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org , that is used by millions of teachers and students worldwide each month. We are a quickly growing team of passionate professionals - many of whom are former teachers. Our team is now over 120 full-time employees spread across ~30 states.

CommonLit is looking for a Former Educator to join our rapidly growing team as a District Success Account Coordinator. This candidate should have at least 3 years of experience working as a classroom teacher or in a role that supports K-12 students and teachers. 

As an Account Coordinator, you will be responsible for supporting the day-to-day work of our District Success team and ensuring that CommonLit's school and district customers have an exceptional experience with our English Language Arts program. You'll have the opportunity to support with customer setup, lead introductory trainings for new customers, maintain and improve team organizational systems, oversee key operational tasks such as the coordination of team meetings, and more.

You'll love this role if:

- You have had success as an educator and you're eager to work for an organization that is having a tangible impact on student achievement.

- You thrive working in a fast-paced and highly collaborative environment.

- You have an exceptional eye for detail and you take great care in making sure that your work products (i.e. writing, presentations, etc.) are clear and accurate. 

- You are a confident communicator and public speaker. You'd be excited to lead trainings and answer questions for teachers and administrators. 

- You enjoy fixing problems and advocating for what's needed. Whether it's been in a previous job, during college, or in your community, you're quick to take action. 

- You are eager to build new skills and are receptive to feedback. You love to learn new things and challenge yourself. You are excited to build your career as an important member of a fast-growing team. 

- You are a competitive and highly driven person. You're excited to work on a team that is very goals and metrics driven. 

Qualifications

• Bachelor's degree required
• 3+ years of demonstrated success as a teacher
• Ability to accurately convey complex information via writing
• Extremely strong organizational and multitasking abilities
• Enjoys working with technology, and can quickly troubleshoot technical issues
• Excellent communication skills, both written and verbal
• Solution-oriented and shows strong initiative
• Bonus: Experience working with Salesforce is helpful but not required

Roles and Responsibilities

• Manage the partner onboarding process, including the technical setup of user accounts and rostering/integration solutions. 
• Support on partner calls by documenting key takeaways and action items, contributing to the continuous improvement of our partnerships.
• Facilitate introductory webinars, guiding users through technical aspects and best practices for using CommonLit's digital platform.
• Contribute to the creation and maintenance of partner resources intended to support the successful use of CommonLit's full instructional program.
• Support the onboarding process for new team members.
• Responsible for maintaining team organizational systems and overseeing operational tasks, often collaborating with team members to ensure smooth day-to-day operations.
• Assist in coordinating team activities, meetings, and communication to enhance overall efficiency.
• Proactively contribute to the development and improvement of internal processes.
• Assist in the contract renewal process, providing team members with operational support.
• Contribute to strategies for improving customer satisfaction and retention based on health monitoring insights.

Salary: $70,000/year

CommonLit is committed to fostering a positive company culture, promoting work-life balance, and supporting employees through life's changes. 

We provide the following benefits:

-Health, Dental, and Vision Insurance including FSA/HSA options

-Free telehealth services for all full time employees, from day 1 of employment

-Life insurance

-401(k) retirement plan, with a 4% safe harbor employer match

-Pre-tax commuter benefits for employees based in the D.C. metropolitan area

-Remote home office set-up stipend

-Generous time off including 15 paid holidays a year, paid time off accruals, sick leave, 12 weeks of paid parental leave, volunteering and school visitation leave, jury duty leave, and bereavement and compassionate leave. Additionally, we offer 2 floating holidays annually.

We are a remote-first company, and have employees in almost 30 states and Washington, D.C. In keeping with our efforts to create a collaborative and constructive workplace even in a remote environment, we have many engagement opportunities throughout the year. These include monthly remote activities (ie. dumpling making, yoga, virtual escape room), monthly "CoffeeLit" time to get to know colleagues, a yearly all-staff retreat, and more!

Apply by date: Friday, March 8, 2024 by 5pm ET. Please submit your resume and answer the application questions.

As an equal opportunity employer, CommonLit values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at careers@commonlit.org.