Accommodations Coordinator

The Test Accommodations Coordinator provides support to the Accommodations Team. The Accommodations Team provides candidate support to those in need of test accommodations.

Test accommodations are modifications made to test content, the test delivery system, or testing conditions that allow candidates with disabilities or limited English-language ability to demonstrate their knowledge and skills in a testing situation. Access to specific testing accommodations is determined at the individual level, and these accommodations are delivered in accordance with both federal laws and policies established by Pearson and its clients.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

• Associate degree or equivalent work experience
• 1+ years of experience in a business/customer service environment

Skills, Knowledge, and Abilities:

• Excellent written and verbal skills
• Strong organizational skills
• Team player
• Time management and multi-tasking skills
• Strong Customer Service skills: the ability to maintain a high degree of confidentiality and sensitivity related to this population
• Strong attention to detail
• Proficient with Microsoft Office Products, including Word and Excel

PRIMARY RESPONSIBILITIES

• Communicate with and process basic candidate requests for accommodations.
• Review confidential medical records to determine eligibility for accommodations using critical thinking while maintaining attention to detail
• Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
• Track and document accommodation requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
• Log and track requests submitted to the test publishing team.
• Prepare and ship materials needed for specific candidate testing accommodations; includes tracking materials to and from the test centers.
• File management and archiving of department specific documentation
• Maintain quality service by following established policies and procedures
• Ensure proper security procedures are followed on all customer interactions
• Create test administration directions as needed
• Electronically deliver exam materials to testing centers
• Other duties as assigned

SCHEDULE AND WORK SETUP

• Monday to Friday, 8:30 am to 5:00 pm ET
• Work from home with Pearson supplied hardware and support . (Employees are responsible for securing reliable internet.)

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

Minimum full-time salary starts at$18.00hourly pay rate.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 15017

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