AccessLine® Paralegal

The AccessLine® Paralegal processes applications over the telephone from potential clients and makes decisions regarding eligibility for service using established guidelines through the use of software, and assists clients by gathering information and directing them to appropriate resources.

• Screens calls to determine eligibility and potential conflicts of interest.
• Obtains case information from potential client to relay to attorney.
• Relays the legal facts and advice given by an attorney to the client, following up with written materials and careful documentation of all information.
• Maintains communications with other LAN offices on eligible cases.
• Refers clients to other agencies when appropriate.
• Maintains paperwork, handbooks, copies, and various assigned projects.
• Maintains general office support and administration.
• Assists in implementing firm goal of expanding consumer, housing, and government benefits cases.
• Complies with all LAN policies and procedures.
• Complies with all LCS Regulations.
• Other duties as assigned.

This position allows for a mostly remote schedule with occasional travel to the Omaha office. The candidate must live within 60 miles of a Legal Aid of Nebraska office.

Required Experience:

• One to three years of experience making direct customer contact and customer service required.
• Must demonstrate the ability to work with people in extremely distressing situations.

Required Education:

• BA/BS Degree or formal education in paralegal studies from an accredited institution
• Or 4+ years of experience in a paralegal role or role of similarly relevant work experience

Required Skills

• Communication skills: Verbal & Written (with Management, Co-workers, Clients, Vendors, Attorneys).
• Computer skills and data entry (Microsoft Word, Excel, Outlook, and our case management system).

Preferred Skills:

• English/Spanish bilingual preferred.

Salary and Benefits:

• $32,000-$40,000 depending on experience, additional bonus available for bilingual (English/Spanish) speakers
• Medical
• Vision & Dental
• 403(b)
• Employer paid life insurance
• Paid holidays