Address
Form of workAccess Representative Per Diem
Emerg Dept Registration
The Access Representative Per Diem will:
Requirements:
Grade 112
Emerg Dept Registration
The Access Representative Per Diem will:
- Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.
- Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
- Collect payment in full inclusive of co-payment and deposits.
- Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.
- Provide concerned, informative, supportive dialogue.
- Ensure the patient understands of Hospital policies delineated on their rights Information is disseminated depending on patient needs.
- Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
- Coordinate transfers from the emergency department to outside facilities, if needed.
- Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
- Collect positive results of discharged patients and accurately logs each attempted call made to contact the patient including up to the use of mailing certified letters.
- File, fax, and archive completed callbacks for medical records.
- Transcribe physician orders and accurately 15% enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.
- Answer telephones, direct calls appropriately following department guidelines.
- Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.
- Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.
- Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.
- Participate in department performance improvement projects and hospital initiatives.
Requirements:
- Ability to accurately type 25 words per minute.
- Strong computer key
- boarding skills and experience with computer-based systems, including MS Office.
- Ability to quickly learn in-house patient record system.
- Strong customer service and teamwork skills.
- Flexible and willing to work independently.
- Able to work weekends and holidays.
- Bilingual (Spanish/English) preferred.
Grade 112
