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SalaryDo you LOVE Dogs? Then Puppy Paws Hotel and Spa is the place for you! Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play. Do you believe in doing everything with EXCELLENCE?
If you answered yes to these question we would love for you to come join our team!
We will strive to ensure that your experience here is both a positive and rewarding one. Our goal is to serve our clients, the dogs and our team with EXCELLENCE! To treat our clients’ dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it’s our duty to CARE enough to give some of that back with EXCELLENCE!
If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
- Focus on pet health & well-being by providing fun daily activities for pets
- Personal service – Knowing pups and their owners! We want to continually exceed our client’s expectations by building relationships and giving every dog the utmost attention and care they deserve
- Creating a fun and loving environment where pups enjoy spending time away from home.
As a Trainer Assistant you will need to maintain a level of EXCELLENT customer service and an exceptional level of communication in a professional manner. You need to be attentive to detail and able to take instructions well and maintain a positive attitude in all interactions. It is important to exhibit cooperation and teamwork with ALL departments, and to follow and uphold Puppy Paws “Standard Operating Procedures” SOP’s It’s all about love and positive reinforcement at Puppy Paws. The training team have a passion for dogs and a gentle touch. Our commitment is to provide a safe loving environment.
Full Time Position
Monday - Friday 8am - 4:30PMpm
Saturday’s & Evenings as needed to conduct group training
Responsibilities
- Uphold Puppy Paws Core Values..
- Reliability is a must, we are caring for precious pets
- Be teachable and actively growing your knowledge and skills through continued education
- Help to maintain and promote a positive culture.
- Oversee and interact with dogs of all sizes with Comfort & Confidence.
- Maintaining a safe and positive experience for the dogs by upholding our Dog Safety SOP.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Maintain a clean work environment.
- Able to lift up to 50lbs.
- Ability to stand and/or walk for extended periods of time.
- A consistent work ethic.
- Clear, Consistent, Communication.
Job Duties
- Receive and place calls to clients for the purpose of scheduling.
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
- Utilize PetExec computer systems to document and communicate with clients and teammates
- Excellent customer service skills and an exceptional level of communication in a professional manner
- Advocate for pets through client education
- Conduct Temperament Tests for new clients
- Engage and interact with the Puppy Paws team and dogs in the play areas daily on behavior and training techniques and dog safety.
- Maintain a positive attitude in all interactions with clients, pets and other teammates
- Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
- Give tours of the facility
- Work off-site events
- Conduct group sessions and 1:1 training
- Effectively deliver formal presentations
- Observe and evaluate dog behaviors to determine the best training methods or solutions to behaviors
- Possession of organizational skills
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations
