Academic And Student Success Advisor

The Center for Student Success (CSS) located at the Homewood campus is seeking an Academic and Student Success Advisor. As part of a broad initiative to support highly talented and motivated first-generation and/or limited-income (FLI) students, Johns Hopkins University has created a new Success Coaching Program in Academic Advising (SCAA). Staff in the program have a hybrid role of academic advising and success coaching. As academic advisors, they assist students with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. As Academic Advisor/Success Coaches (AA/SCs), they use an appreciative, strengths-based advising model to increase retention, completion, engagement, satisfaction, and social mobility among FLI students.

Academic Advisors/Success Coaches will report to the Associate Director(s) of the Success Coaching Program in Academic Advising. The program itself is a partnership between Homewood Student Affairs and the offices of academic advising in our two undergraduate schools on the Homewood Campus. In this final phase of the program build-out, we intend to hire a few advisors/coaches simultaneously. Advisors/coaches will be embedded in either the Academic Advising office in the Krieger School of Arts & Sciences or the Academic Advising office in the Whiting School of Engineering.

Primary Duties and Responsibilities

Academic Advising (40%)

• Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
• Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.
• Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.
• With the purpose of facilitating Student Success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.
• Troubleshoot problems with registration and refer students to support services to facilitate success.
• Advise undergraduates on academic opportunities and requirements, policies, and procedures.
• Provide early interventions identifying and communicating with at-risk students identified by faculty in each academic term.
• Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan.
• Monitor students' academic progress to advise them of their academic standing.
• Communicate to students the process and deadlines for graduation processing.
• Create and maintain accurate academic records using degree audit software and SIS, and document student meetings and notes in the student information database.

Success Coaching (40%)

• Support the success of first-generation and/or low-income students, by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues including major choice, internships, full-time employment, graduate school opportunities, and other postbaccalaureate positions.
• Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies. Possesses current-state knowledge of assigned students' experiences through high-contact methods that mirror year-in-school and/or current students' needs.
• Track advisees' progress via the university's comprehensive intervention system, including tracking advisees' use of academic support services.
• Make timely referrals for personal or academic issues as appropriate and engage in ongoing contact with faculty as needed.
• Operate for advisees as a steadfast "hub" for all relevant "spokes" (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.
• Serve as a constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees.
• Be available for parent/family inquiries as appropriate.
• Assist advisees with establishing, reviewing, and revising Academic and co-curricular goals.

Programming & Collaboration (20%)

• Collaborate with the FLI Network, faculty, campus partners, and Students to develop programs, services, or opportunities to support the success of FLI students.
• Work closely with key campus partners (Student Outreach Services, Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
• Participate on University and Homewood Student Affairs committees.
• Work with the Life Design, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.
Collaborate with students, faculty, and/or staff to develop and facilitate out-of-classroom educational experiences that increase the capacity for critical thought about and understanding of issues of first-generation students and low-income students.

Special Knowledge, Skills & Abilities:

• Passion for working with highly talented, socially, and culturally diverse student populations, including first-generation and low-income students.
• Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.
• Knowledge of student development theory and intersectional identities.
• Ability to use appropriate judgment when dealing with sensitive issues.
• Extensive knowledge and experience managing holistic advising, assessment, Academic and Student affairs collaborations, diversity, identity, and inclusion.
• Exceptional interpersonal, oral, public speaking, writing, and listening skills.
• Excellent ability to work collaboratively with students, faculty members, and staff at all levels.
• Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
• Proven track record of establishing strategic relationships to strengthen program and service delivery.
• Experience in communications and utilizing social media as an asset.

Metrics and Accountability

• Student satisfaction.
• Accuracy of academic information delivery.
• Completes academic data tasks and analyses in an accurate and timely manner.
• Academic integrity and degree compliance.
• Current-state knowledge of student experience and frequency of contact.
• Student learning outcomes.
• Retention & completion rates.
• Social mobility.
• Student engagement.

• Master's degree in multicultural education, higher education administration, intercultural communication, event planning, student affairs administration, counseling, or another related field required.
• Three (3) years of relevant experience required in designing, coordinating, and evaluating educational, social, or cultural activities and/or leadership programs.

Classified Title: Student Success Advisor
Job Posting Title (Working Title): Academic and Student Success Advisor
Role/Level/Range: ACRP/04/MD
Starting Salary Range: Min $55,200 - Max $96.600 Annually ($67,600 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri/8:30am-5pm
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Center for Student Success
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

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