ABA Operations Coordinator

At Breakthrough Autism, we celebrate the uniqueness of each client, considering them wonderfully made. Our commitment to providing highly individualized treatment plans is what sets us apart. We're seeking team members who share our passion for improving the lives of children with Autism.

As an Operations Coordinator, you'll work closely with families and employees to coordinate care of the patient as well as communicate with the team.

We are looking to hire another clinical support assistant for a fast-growing Applied Behavioral Analysis (ABA) company! The Operations Coordinator is an integral position in the quality of care we provide to families.

• Administrative Responsibilities
• Maintaining the weekly schedule for all technicians and clients.
• Finding coverage for clients when staff have time off or callout.
• Confirming appointments, staff, and client availability.
• Sending out reminders of schedule changes.
• Tracking staff and client attendance.
• Answering scheduling queries via phone or email in a timely manner.
• Documenting scheduling processes.
• Other projects and tasks as assigned by Director of Operations and Quality Assurance Lead.
• Clinical Responsibilities
• Communicate with BCBAs and/or families on staff/client changes.
• Discuss the clinically appropriate number of scheduled hours with BCBA’s.
• Ensure clients are meeting their recommended treatment hours consistently.
• Cultural Responsibilities
• Abide by the culture deck.
• Maintain a positive attitude and uphold company values, such as:
• Integrity: being sincere in small things and in great things; always operating with integrity
• Communication: open and honest communication, candid and hard conversation happen, but that’s okay. Considerate conversations are expected.
• Kindness: hold kindness and positivity in high regard.
• Respect: treat one another professionally and with respect.
• Unity: work as a team! Acknowledge and support decisions made for the greater good.

Requirements:

• RBT certification required.
• 2 years’ experience working in ABA required.
• Previous experience in a medical administrative support role or similar position preferred.
• Proficient in using phone systems and office equipment.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Familiarity with electronic medical record systems Central Reach is preferred.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Detail-oriented with a high level of accuracy in data entry and record keeping.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

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