Aaa Roadside Assistance Service Technician

“Employee Focused, Member Driven”

AAA Central Penn is looking for a customer-oriented Service Technician to join our Automotive team. Under the supervision of the Fleet Supervisor, you will provide Roadside Assistance and resolve associated issues, all with the ultimate focus of getting customers back “On-The-Go”.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

What you will do:

• Perform Roadside Assistance to include: on-scene evaluation and diagnosis, vehicle entry, changing flat tires, delivering fuel, and resolving minor mechanical issues when practical (replacing a fuse, removing hanging mufflers, freeing stuck parking brakes, etc.).
• Perform battery service in accordance to established policies and procedures to include: testing vehicle current drain, battery and charging system condition, preparing a vehicle for battery installation, installing replacement battery, explaining the warranty, and completing the necessary documentation.
• Determine appropriate service for the customer, explain service options, and build awareness of all AAACP products and services.
• Independently make appropriate decisions and apply company policies, procedures, and AAA Quality Standards.
• Maintain assigned vehicle including onboard supplies and materials, inspecting the conditions of tools and equipment, digital onboard systems, and safety equipment daily. Promptly notifies the supervisor if any defects, problems, or concerns are identified.
• Provide positive customer experiences, demonstrating the appropriate level of urgency, discipline, empathy, and professionalism in every situation.

You have the following experience:

• A high school diploma or GED is required. Previous experience with automotive repair or Roadside Assistance is helpful.
• Customer service skills: understands and anticipates customers’ needs and expectations, and strives to exceed them. Use exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions, and demonstrating a positive, caring attitude during each interaction.
• Active listening skills: listens to, interprets, understands, and processes verbal information. Ask probing questions for clarity to ensure that all key information is accurately obtained and/or conveyed.
• Problem-solving skills: analyze information, identify alternatives, and make sound logical decisions.

We offer:

• Comprehensive benefits package with medical, dental & vision. We also include company paid life and long-term disability insurance.
• Generous paid time off and holidays.
• 401k with generous 6% company match.
• Free AAA Premier membership.
• Numerous employee discounts on things like travel services, cell phones, and insurance.

About AAA of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be Roadside Assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!

Selected candidate will be required to successfully complete pre-employment assessments, a criminal background check and drug screen.

Work Culture

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Flexible work culture: Our mission is “We exist for our members and will judge everything we do by how well it serves their needs”. So yeah, we work hard. We also work hard to create an open, collaborative, and flexible culture.

Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation and have FUN at work! Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends

Application Question(s):

• Are you over the age of 21?
• Are you willing to work weekends?
• What are your salary expectations?
• How many years of customer service experience do you have?

Education:

• High school or equivalent (Preferred)

Work Location: In person