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Form of work It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time Exempt/Non Exempt:
Salary
Job Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Oversees Automotive Services activities within a specified market or region, in order to ensure the cost-effective delivery of timely and high-quality roadside assistance service. Implements and oversees programs relative to Roadside Assistance, Approved Auto Repair (AAR), Mobile Battery Service and ERS Fleet Operations (as applicable) in order to achieve and maintain Automotive Quality Standards (AQS) which include but are not limited to: competitive high quality satisfaction, on-the-go (OTG) performance, battery testing & installation, response time targets, dedicated service delivery growth with preferred service providers (PSP), AAR network availability. Manages Service Provider Network (dedicated and non-dedicated) that supply products and/or services for Automotive Services. Analyzes a variety of departmental reports to determine key quality service factors. Develops strategies to grow, maintain, reduce and when necessary eliminate territory coverage by Service Providers to accomplish ACG and AAA National goals and compliance with AQS. Works in cooperation with Assistant Vice President, Automotive Regional Operations in order to design, implement and monitor related programs to determine effectiveness and makes modifications as necessary. Actively prospects new service provider relationships in their markets in support of Automotive needs. Develops business relationships with the automotive industry that can lead to improved product performance at the local level. Prepares annual operating budget for assigned market or region. Collaborates with business partners including Automotive Administration, Back Office, Contact Centers, Human Resources, Learning & Development, Public Relations, IT, Real Estate Services and Procurement to support business priorities as needed. Required to live in the state of Florida. Starting salary, $115,00.00 - $150,00.00 based on qualifications.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
Directly and indirectly, areas comprised of managerial, professional, technical and clerical personnel who may be distributed in one or more locations.
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- Bachelor’s degree in Business Administration or related field or equivalent work experience.
- Valid drivers’ license
Experience:
- Minimum 10 years work experience in a role that provided broad, specialized development in this or a directly related field
Extensive experience in:
- customer service
- program development
- financial planning
- quality control
Knowledge and Skills:
Managerial/supervisory experience to include:
- analyzing and problem solving
- organization and planning
- budget preparation
- decision making
- leadership
- staffing
Preferred Qualifications
- Experience in a professional capacity (e.g. Field Representative, Call Center management) within Automotive Services.
- Automotive Services policies and procedures
Work Environment
Works in a temperature controlled office environment with occasional travel required with exposure to road hazards and temperature extremes.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
