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Form of workLarry H. Miller Dealerships’ Job Description A Master Tech
Pay range for this role is: $60,000 - $140,000 per year
Primary Responsibilities:
The Technician is expected to:
Repair vehicles using appropriate tools, technologies, and procedures in order to restore the vehicle to proper working conditions.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Reports to: Service Manager
Essential Job Functions:
1.Ensure Maximum Production and Customer Service.•Perform all repairs utilizing appropriate tools, procedures, and operations.•Follow policies and procedures as per your specific manufacturer(s) manual.•Disassemble and assess any supplemental needs, labor, and parts, and communicate with Shop Foreman, Assistant Service Manager, or Service Advisors.•Perform quality repairs at all times and notify management of any substandard processes, parts, or procedures.•Communicate with personnel regarding any issue which may cause a repair delay to a vehicle.•Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.•Complete and maintain all Larry H. Miller Dealerships’ required training.•Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.•Maintain ability to handle job stress and effective interaction with others in the workplace.•Perform all other job duties as requested by management.•Must use the dealership software, like CDK, Xtime, Wi-advisor, Auto.live, Rapid recon, and others required as per management.2.Operate with Integrity.•Demand the highest ethical standards from self and others.oMaintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.•Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
Physical Demands:
•Work performed in a dealership setting due to the location of customer vehicles and shopsupplies.
•Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands andfingers, handle or operate objects, tools, or controls and move about facilities.
•Required vision includes close, vision, distance, peripheral, and the ability to adjustfocus.
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•Required to lift up to a minimum of 100lbs.
•Exposure to shop environments such as noise, dust, odors and fumes, chemicals, andadhesives.
•While performing the duties of this job, the employee is exposed to weather conditionsprecedent at that time.
•Required to operate equipment and move vehicles in a safe manner at all times.
•Maintain regular attendance and timeliness as set forth within the work scheduledesignated by the department supervisor/manager.
•In general, this position is assigned regular business hours; however, it is typical to workmore than 40 hours per week.
Minimum Qualifications:
1.Education, Experience, Certification(s)/Training.
•High school diploma or the equivalent.
•1+ years of progressive experience in automotive service.
•Maintain valid driver’s license and MVR record within company policy requirements.
•Applicable factory training credentials.
•ASE certification, local state safety inspection, and emissions license preferred.
2.Skills
•Active Learning- Understanding the implications of new information for both current andfuture problem-solving and decision-making.
•Learning Strategies- Selecting and using training/instructional methods and proceduresappropriate for the situation when learning or teaching new things.
•Communication- Basic ability to read and write, ability to effectively convey informationto others, apply active listening by taking the time to understand the points being made byemployees and customers, being aware of others’ reactions, and understanding why theyreact as they do.
•Social Perceptiveness- Being aware of others’ reactions and understanding why theyreact as they do.
•Critical thinking- Using logic and reasoning to identify the strengths and weaknesses ofalternative solutions, conclusions, or approaches to problems.
•Repairing- Repairing machines or systems using the needed tools.
•Troubleshooting- Determine causes of operating errors and decide what to do about them.
•Quality Control Analysis- Conducting tests and inspections of products, services, orprocesses to evaluate quality or performance.
•Resolving conflicts and negotiating with others- The ability to handle complaints, settledisputes, resolve grievances and conflicts, or otherwise negotiating with others.
3.Knowledge
•Knowledge of Larry H. Miller Dealerships’ current company management systems isdesirable.
•Interacting with Computers- Using computers and computer systems. Knowledge ofMicrosoft Office products is required.
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•English Language- Knowledge of the structure and content of the English languageincluding the meaning and spelling of words, rules of composition, and grammar. Abilityto understand written sentences and paragraphs in work-related documents.
•Customer and Personal Service- Knowledge of principles and processes for providingcustomer and personal services.
•Mechanical- Knowledge of machines and tools, including their designs, uses, repair, andmaintenance.
•Hazardous Materials- General knowledge of proper procedures and safety measures forhandling items that may contain hazardous materials.
General Standards:
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
Selective Attention- Concentrate on a task over a period of time without being distracted.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller Automotive Group’s standards and result in a cohesive and effective team.
Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.
Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.
Planning/Organizing- Prioritizing and planning work activities and using time effectively.
Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
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Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
Safety and Security- Observing safety and security procedures and using equipment and materials properly.
Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.
