911 Emergency Dispatcher

Coffey County Sheriff’s Office is seeking a full time Dispatcher. Minimum qualifications include a high school diploma or GED, a valid Kansas driver’s license, no criminal record or felony convictions, and must pass pre-employment screenings. We offer competitive wages, starting between $20.28-$22.23/hr based on qualifications.

Further information and applications may be obtained from Coffey County Sheriff’s Office at 605 Neosho Street, Burlington, KS 66839 or by calling 620-364-2123 www.coffeycountysheriff.org

Coffey County is an Equal Opportunity Employer. Applications will be accepted until position is filled.

Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an Emergency Dispatcher. As an Emergency Dispatcher, you will play a crucial role in coordinating emergency response efforts and ensuring the safety and well-being of our community. This is a fast-paced and rewarding position that requires excellent communication skills and the ability to remain calm under pressure.

Responsibilities:
- Analyze emergency situations and determine appropriate response actions
- Dispatch emergency personnel, including police, fire, and medical units, to the scene of incidents
- Transcribe and document all incoming calls and relay important information to responders
- Communicate with callers to gather necessary information and provide instructions for immediate assistance
- Utilize GIS (Geographic Information System) technology to accurately locate incidents and provide directions to responders
- Perform phone triage to assess the severity of emergencies and prioritize response efforts
- Operate complex phone systems and radio equipment to maintain communication with emergency personnel
- Negotiate with callers in high-stress situations to ensure their safety and the safety of others
- Demonstrate conflict management skills when dealing with distressed or agitated callers
- Collaborate with law enforcement agencies, fire departments, and medical professionals to coordinate a cohesive response

Skills:
- Strong analytical skills to quickly assess emergency situations
- Excellent communication skills, both verbal and written
- Proficient in using GIS technology for accurate incident location mapping
- Familiarity with phone triage protocols and emergency response procedures
- Ability to operate phone systems and radio equipment effectively
- Strong negotiation skills to handle high-stress situations calmly
- Conflict management skills to deescalate tense situations over the phone
- Knowledge of law enforcement procedures and protocols

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

If you are passionate about public safety, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for the position of Emergency Dispatcher.

Job Type: Full-time

Pay: $20.28 - $27.79 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Rotating shift

Ability to Relocate:

• Burlington, KS 66839: Relocate before starting work (Required)

Work Location: In person