Address
Form of work
SalaryJob Summary
NOTE: The full hiring process is lengthy, requiring several steps in the process and can take up to 12 weeks.
The 911 Dispatcher is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7; including nights, weekends and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position.
Receive up to $2000 in incentives for new hires: $500 bonus upon hire, $500 upon passing probation, and $1000 after two (2) years of service as a Dispatcher.
Dispatch Recruitment Video.
Essential Duties
Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County.
Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime.
To learn more about the duties of the position, please use the link:
Minimum Qualifications
- high school diploma/GED and one year of 911 Public Safety Dispatch experience OR
- high school diploma/GED and two years of related work experience** OR
- high school diploma/GED plus one or more years post-secondary education and six months of related work experience** OR
- an Associate's degree or higher.
**Related work experience includes jobs requiring multi-tasking. Emergency dispatching experience within the last 7 years is highly desired.
One must type at least 40 wpm (with improvement to 45 wpm within 90 days of hire) and remain calm in an atmosphere of changing priorities and periods of high stress. Bilingual candidates encouraged to apply.
Candidates meeting minimum qualifications will complete two online assessments measuring typing speed and position specific skills.Candidates passing both assessments will qualify for an interview.
Selection Process
The full hiring process for this position is lengthy and can take up to 12 weeks.
Note - Intermittent, Temporary, and PT positions less than 20 hrs per week are not eligible for benefits.
Benefits: (Benefit offerings can and do change on occasion.)
A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub at https://c2mb.ajg.com/scottcounty/home/
- Health Insurance - Four-tier plan option available
- Dental Insurance - Four-tier plan option available
- Life Insurance
- Flexible (Pre-Tax) Spending Accounts
- Post-Retirement Health Care Savings Plan
- Long-Term Disability
- 11 paid holidays annually
- Paid Time Off (PTO) or Vacation & Sick Leave
- Paid Parental Leave
- Employee Assistance Program
- PERA (Public Employee's Retirement Association) Retirement Plans
- On-Site Occupational Health Nurse
- Active Health & Safety Teams, Committees, and Programs
Other great benefits available:
- Short-Term Disability
- Credit Union Membership
- Deferred Compensation Plans
- Minnesota Benefit Association
- Vision Plan
- Scott County Employees Association
- Spirit of Scott
- Federal Student Loan Forgiveness
- Training Opportunities
Scott County has adopted a Total Rewards philosophy!
Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence.
Our goal is to address the multiple facets of employee well-being via 6 different program delivery "buckets." These buckets encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These buckets include physical health, workplace social/belonging, work/life balance, financial security, training and development, and emotional health.
You can read more about the 6 buckets here!
