819875-Employment Program Specialist - 40031154

Requisition No: 819875 

Agency: Commerce

Working Title: 819875-EMPLOYMENT PROGRAM SPECIALIST - 40031154

 Pay Plan: Career Service

Position Number: 40031154 

Salary:  $34,288.60 - $36,000.00 

Posting Closing Date: 01/11/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /   Career Service
POSITION LOCATION:      Orlando, FL (relocation benefits are not available for this position) 

Employment Program Specialist
INTERNAL VACANCY

www.floridajobs.org/

TO BE CONSIREDED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The Employment Program Specialist is a member of the Contact Center Quality Control team of the Division of Workforces Services.  This is a highly responsible position requiring extensive knowledge of the Reemployment Assistance (RA) law and Department procedures.  The associate in this position is responsible for several complex programmatic functions performed within Reemployment Assistance Program relating to claimant eligibility and employer chargeability that have statewide applications as well as assess the call and/or back-office work item of the customer service associates.  The associate in this position may be responsible for processing Florida liable claims, providing claimant instructions and taking necessary actions relative to claims activities as a result of working with the Reemployment Assistance Program.  Professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies, and procedures, but also the ability to plan, organize and coordinate work assignments, and work cooperatively with others.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:    

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker "The City Beautiful" there's an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida receives around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it's world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:  $34,288.60 - $36,000.00 Annually

Your Specific Responsibilities:

Handles claims issues, processes additional claims, ensures customers' weeks are properly paid, issues determinations, and processes rejected/unpaid weeks.  Reviews reports to detect incomplete claims as well as errors and corrections on claims. Provides consultation to ensure associates receive appropriate programmatic and technical training in correcting the errors commensurate with their job responsibilities and monitor the development of associates.   Removes previous disqualifications and end indefinite ineligibilities that would potentially prevent payment of current claims.  Reviews the secondary alien verification to assess the claimants' eligibility for reemployment assistance.

Assists in coordinating unit activities relating to specialized work assignments and other related work as required including the preparation of reports, project analysis and correspondence to assist the supervisor.  Prioritizes work and takes responsibility of assignments to ensure accuracy, efficiency, and completion of work by deadlines.  Performs firsthand random reviews and evaluates sub-unit work to determine if all work is following established standards.  Participates in the interdisciplinary meetings to calibrate, review results, and develop optimum resolutions.  Assists in training associates, developing training materials and procedures, and may participate in cost quality and work planning studies.  Associate provides testing assistance for process improvements of the various intake methods. May be technical assistant to the unit and assist supervisor.  May take a leadership role in the absence of supervisor.

Interviews applicants by telephone or reviews Internet claims applications to determine eligibility for reemployment assistance claims.  Screens applicants by gathering key information from a database to assess type and location of employment and applies various Florida, federal and other states' laws rules and regulations in making a decision on the appropriate type of reemployment assistance claim to file.  Gathers information from applicants and records demographics, employment history relative to the claims process, assigns appropriate occupational classification codes and enters the information into a computer database.  Checks wages reported by the employers to ensure that monetary entitlement is determined accurately. Responds to a large volume of claimant and employer inquiries relating to eligibility for reemployment assistance and employer chargeability.  These inquiries and responses are in the form of written correspondence or telephone calls.

Works with management as needed to resolve issues relating to claims activities and problem resolution.  Identifies and analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.

Required Knowledge, Skills, and Abilities:

Knowledge of reemployment assistance law, rules, policies, and procedures.

Ability to collect, evaluate and analyze data relating to reemployment assistance programs.

Ability to review reemployment assistance functions to measure effectiveness.

Ability to develop training materials and train others.

Ability to work independently.

Ability to utilize problem-solving techniques.

Ability to plan, organize and coordinate work assignments.

Ability to effectively communicate verbally and in writing.

Ability to establish and maintain effective working relationships with others.

Ability to effectively communicate verbally and in writing.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

• Travel may be required.

Preferred:

• Have at least two (2) years of professional experience in Reemployment Assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.