60011-Loss Prevention Training Specialist

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Posting Notes: TJ Maxx Store 0648 || 239 Memorial Avenue || West Springfield || MA || 01089
NON EXEMPT - JOB DESCRIPTION
JOB TITLE: Loss Prevention Training
Specialist
DATE: 2/9/23
REVISED:
DEPARTMENT: Field Loss Prevention
DIVISION: Loss Prevention
APPROVED BY:
Immediate Supervisor (Signature) Division "Director of" (Signature)
JOB SUMMARY
Oversees and leads the initial and continued technical and tactical training of theft resolution
and shrink reduction skills for all assigned TJX U.S. Loss Prevention Associates. Works in
partnership with Loss Prevention Managers across multiple disciplines and Loss Prevention
Training to assess and improve Loss Prevention Associates to meet and/or exceed theft
resolution goals and minimize liability exposures. Ensures the safety of Loss Prevention
Associates, store Associates and customers, and the protection of the Company brand through
the administration of training. Exhibits and models sound judgment in their decision-making.
Adheres to Company policies and maintains and supports Company culture and values.
Duties and Responsibilities
Major Areas of Responsibilities
Training & Skill Development
• Delivers modular training and upskilling, including LP Policies & Procedures, for
new/existing TJX U.S. Loss Prevention Associates across multiple disciplines.
• Coordinates the logistics for scheduling training, including the onboarding calendar, prework
review, shipping materials, etc. for new/existing TJX U.S. Loss Prevention Associates
across multiple disciplines.
• Provides feedback and coaching to TJX U.S. LP Associates. Partners with the Loss
Prevention Managers to consistently provide feedback on their assessment of the
new/existing LP Associates (e.g., Internal/external theft resolution skills, report writing, Case
Management usage).
• Supports the Loss Prevention Managers during certification of new Loss Prevention
Associates.
• Assesses and evaluates technical skills for Loss Prevention Associates and identifies the
appropriate resources to support their development.
• Maintains Status of Training reports to track each trainee's progress during the onboarding
process.
Internal & External Theft Resolution
• Ensures impact of theft resolution by properly training LP Detectives to observe, apprehend
and/or deter acts of dishonesty from external sources.
• Ensures impact of theft resolution by properly training National Task Force Investigators to
initiate, investigate and document complex organized retail theft/fraud cases.
• Ensures impact of theft resolution by effectively training the LP Associates (Centralized
Internal Investigations, LP Detectives, LP Specialist (Supply Chain), Customer Service
Associates) to initiate, investigate, and close dishonest Associate cases by identifying
internal theft alert signals and methods, creating action plans, conducting surveillances, etc.
• Effectively trains LP Specialists/LP Lead on protecting the Company's assets as it moves
through the Supply Chain.
• Effectively trains LP Associates on implementing shrink and safety awareness programs and
identifying resources to initiate and substantiate cases.
• Focuses additional training and core role skill development for underperforming LP
Associates through recommending/demonstrating strategies and core role solutions to
improve theft resolution results.
Partnership and Development
• Ongoing partnership and communication with Business Partners at multiple levels and
disciplines.
• Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be
upskilled in the uniqueness of each TJX U.S. brand, the National Task Force, Centralized
Internal Investigations and Distribution Center LP.
Specify the number of associates receiving day-to-day guidance/direction.
Providing Direction/Guidance: 0
List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact.
Indicate the position or title of the internal contact(s), or the name or type of organization for
external contact(s). For the purpose of the contact, please indicate if the nature of that contact is
to deliver information, gather information, exchange information, coordinate activities and/or
direct activities.
Internal Contacts Purpose of Contact
District Loss Prevention Managers
National Task Force
Loss Prevention Investigators DC/Service
Center Loss Prevention
LP Trainers
Home Office Analysts
District Managers
Store Management
External Contacts Purpose of Contact
Customers
Law Enforcement
Court Officials
Attorneys
Vendors
Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in
Accounting, Law Degree).
High School Diploma or equivalent work experience
Minimum job skills required to perform this job (for example: programming languages, strong
interpersonal skills, computer software packages).
Excellent communication (verbal and written)
Sound judgement/decision making
Strong problem-solving skills and influencing adherence to policies and procedures
Capacity to lead groups of 3-10 participants through training activities
Ability to take initiative and perform well independently
Good organizational skills and time management
Ability to train Associates regarding loss prevention techniques across multiple disciplines
Experience in Microsoft Office Suite
Minimum experience required to perform this job.
Experience as a Loss Prevention Detective, ORC/Internal Investigations, Supply Chain LP, etc.
with 6-12 months experience in a related role.
List specific jobs which could prepare an individual for this job.
Loss Prevention Detective
Loss Prevention Lead/Specialist
Loss Prevention Supply Chain Lead/Specialist
Loss Prevention Investigator
Loss Prevention Supervisor
At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 0648 || 239 Memorial Avenue || West Springfield || MA || 01089