Company

UpworkSee more

addressAddressSan Francisco, CA
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Company Description

One of Upwork's largest clients, an American multinational technology company, is in search of a Japanese speakingM365 IT customer support agent- Grace period support with strong communication skills and basic knowledge on M365 technologies to work remotely between 1am- 9am UTC Monday-Friday.

Job Description

Responsibilities:

  • The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.
Qualifications

Requirements:

  • Fluency in Japanese and English
  • Superior communication skills including active listening
  • General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
  • Experience with O365 web applications and feature sets
  • Excellent problem-solving skills
  • Strong interpersonal skills
  • Persuasion skills are a plus
  • ​​A positive attitude and the ability to build relationships with clients
  • Ability to speak a second language may be advantageous

To be considered for this this project, candidates MUST have the following device requirements: 

  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred: 
  • Dedicated laptop or PC for this project with no additional work or personal software installed
  • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
  • OR have an additional USER profile dedicated only for this project, with no other software running
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB Ram (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • Ethernet connection required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise cancelling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

Additional Information
  • Work with a fortune 500 company
  • Competitive pay based on number of tickets solved
  • Join a global community of IT specialists
Refer code: 8045474. Upwork - The previous day - 2024-02-01 04:12

Upwork

San Francisco, CA

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