3Rd Shift Security Officer

Description
Summary/Objective
Security Officer's primary responsibility is to provide a safe environment for persons on company property, patrol and provide security for Kalahari property, enforce laws and company policies, and deter illegal activities from city, state and federal violators.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Approach all encounters with guests and associates in a respectful manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

• Maintain regular attendance in compliance with Kalahari Resort standards, as required by scheduling which will vary according to the needs of the resort.
• Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.
• Associates must at all times; be attentive, friendly, helpful, courteous, and maintain good communications and teamwork to all guests, managers, and fellow associates.
• Maintain proper operation of the security equipment and ensure all hotel security standards are met.
• Check in with the shift supervisor and/or manager-on-duty on arrival, review security logs and reports daily.
• Receive a briefing from the dispatching officer who is being replaced to find out what incidents have happened during the previous shift and where services might be needed most, and review any current complaints that were unanswered
• Be familiar with all in-house groups and participate in and/or read the Daily Promise.
• Obtain all necessary information when taking reports and/or statements.
• Respond to calls from Front Desk for guest and associate requests.
• Have knowledge of emergency procedures and assist as needed.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Fully comprehend and be able to operate all relevant aspects of the security computer systems, cameras, and other office equipment.
• Patrol all lobbies, floors, common areas, associate areas, basement, and grounds of Kalahari Resorts.
• Do checks of the resort perimeter, including all parking lots.
• Lock all exterior doors after all events of the day have ended.
• Walk associates/guests to their vehicles if they feel unsafe.
• Keep the Activities Log updated.
• Record contacts with guests and the Activities Log (i.e. violations or complaints).
• Record names and room numbers of guests with whom you have had contact outside of their rooms (i.e. intoxicated guests making too much noise in the lobby).
• Enforce and report parking lot situations: Proper parking, guests partying in lot, abandoned vehicles, reckless driving, unsafe or unsecured vehicles, etc.
• If an incident requires a report or a statement, complete the necessary paperwork, and advise the shift supervisor or manager-on-duty when finished.
• If an incident requires additional follow-up, it should be completed in a timely manner (i.e. obtaining statements, pictures, etc.)
• The ability to be proactive, flexible, and take on the most effective role at any given time.
• Ensure the key logs are legible and properly filled out.
• Help lost children reunite with a family member/chaperone in a timely manner.
• If an alarm is activated in a room, check the room to ensure everyone's safety (even if Maintenance has cleared the room) before the officer evaluates the scene.
• Be able to work with and assist local law enforcement and safety personnel.
• Keep associates updated on local weather conditions and advisories.
• Maintain a clean and organized work area.
• Assist guests with lockouts.
• Attend meetings/training as required by management.
• Perform other duties as request by management.
• Provide the utmost in confidentiality with every action taken, verbally and written to protect the rights of guests, associates, and Kalahari Resorts.
• Provide bag checks as directed at the entrances to the inside and outside waterparks.
• Complete shift checklist daily.
• Complete daily till pulls as directed.

Competencies

• Must be able to write, read, and speak English as a first language. Bi-lingual skills are helpful but not required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Ability to think clearly, analyze and resolve problems exercising good judgment.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
• Must be able to work well in stressful, high-pressure situations.
• Must maintain composure and objectivity while under pressure.
• Must be able to deal effectively with internal and external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Must be able to work with and understand security camera systems and the basic security programs on the computer.
• CPR Certified

Supervisory Responsibility
None.
Work Environment
This job operates in an active and laud environment. Frequent changes in environment temperature (indoor, outdoor).
Physical Demands
The Associate is required to constantly stand, walk, climb, balance, stoop, kneel and crouch. Constantly required reach and grasp. The Associate must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The Associate must be prepared to defend one-self, if a situation becomes violent.
Position Type and Expected Hours of Work
This is a full-time position, with various work hours and days, based on business needs. This position regularly requires evening, weekend and holiday work.
Preferred Education and Experience
High school diploma or equivalent is required.
Previous law enforcement and/or security investigations experience is preferred but not required.
General working knowledge of local, state and federal laws. Hotel or Resort experience is preferred but not required.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Associate for this job. Duties, responsibilities and activities may change at any time with or without notice.
Kalahari Resorts is an Equal Opportunity Employer.