2nd Shift Customer Relations Specialist II

SEWS— Customer Service Center at KCSC.  Although located at SEWS Jeffersonville office this is a flexible Work From Home position, which means an associate has the flexibility to work from home, but is expected to report to the local office as needed or required.

The Customer Relations Specialist will act as the primary window person and first point of contact for OEM Automotive customers in Production Control and Procurement. This person will obtain customer information, forecasts, and requirements and coordinate with internal departments to ensure exact delivery and respond to customer requests quickly to provide excellent customer service.

RESPONSIBILITES:

• Plan, direct, and coordinate the storage and distribution of products for Automotive OEM, PIA accounts.
• Resolve demand related problems both internally and externally.
• Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and

coordinating with other departments to resolve inquires.

• First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages,

promise dates, etc

• Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote

customer loyalty & satisfaction.

• Responds to and provides solutions for customer’s complaints through the creation of 8D, STR or customer specific corrective action reports
• Responsible for the data integrity of reports being submitted and data being entered within the Customer specific programs.
• Continuously train and develop the SEWS Team with the knowledge and understanding of all customer procedural

requirements in order to achieve 100% on time delivery performance & customer satisfaction.

• Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL's, DLC's,

rework instructions & shipment schedules.

• Initiate and direct meetings to support the supply chain in order to plan for future customer orders and/or eliminate current

shortages and past due orders as well as eliminate obsolescence

• Program Management activities related to internal/external costs, production problems, delivery & performance ratings,

MMOG activities and corrective action requests

REQUIREMENTS:

• Bachelor's Degree required, Business/Supply Chain Management or similar study preferred.
• 3 - 5 year minimum experience in production and/or material planning and warehouse operations preferred.
• Strong data analysis, attention to detail, and time management skills required.
• Strong interpersonal and customer interface skills required.
• Excellent oral and written communication skills required.
• Strong mathematical skills required.
• MS Office Suite skills including Excel required.
• Must be able to perform in a stressful environment.
• Sequential manufacturing / scheduling / international business / import experience preferred
• Knowledge of the effective manufacture and distribution of finished goods, primarily on Automotive industry.

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability.  With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics.  SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers.  Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit www.sewsus.com.

Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables.  With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.  We are a Fortune global 500 company. 

To learn more about Sumitomo Electric Group, please visit http://global-sei.com.

Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.** 
 An Equal Opportunity Employer M/F/D/V