2Nd Purser (Pax)

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We're continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.
The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.
As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!
POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests' experience.
• Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
• Communication of Departure Manifests by email upon sailing from ports of call.
• Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
• Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
• Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
• Prepares Kosher Wine Amenities Request for onboard Sabbath Services
• Coordinates sending of Safety Letters with Assistant Pursers
• Charging Concessionaires for Office Supplies Consumption
• Prepares Port Authorities Requisition
• Updating monthly POB (Passengers on Board) Documents;
• Updated Voyage Report Daily
• Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
• Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
• Prepares and balances amenities;
• Prepares and distributes Special advise list;
• Collects and sends all courier packages to head office;
• Coordinates Purser on Duty Schedule
• Prepares EOC Filing
• New cruise preparation after Chief Purser loads cruise form NVS - addition of guest entertainers, cancellation of back to backs;
• Weekly Audit front desk cash floats;
• Controls credit card authorizations and referrals and communication with guests on corrective action;
• Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
• Responding to Company Accounting on past guest account queries;
• Facilitate the training of Front Desk Staff in financial aspects of the operation;
• Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
• Trains, coaches and leads crew to consistently superior levels of performance;
• Communicates standards of performance to employees;
• Ensures adherence to the company defined appraisal system;
• Creates and maintains a positive work environment;
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship's command;

EDUCATION

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
• Hospitality Background required;
• Travel industry and previous shipboard experience required;
• Experience in crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week

NORWEGIAN CRUISE LINE:
With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry. Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class. Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels. Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class. The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.
www.ncl.com
OCEANIA CRUISES:
Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience. Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe. Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Oceania Cruises will welcome the stunning new Vista in summer 2023.
www.oceaniacruises.com
REGENT SEVEN SEAS CRUISES:
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally. Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces. The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.
www.rssc.com
GET SOCIAL WITH US!
Facebook: https://www.facebook.com/NCLHCareersShipboard
LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line
https://www.linkedin.com/company/oceania-cruises
https://www.linkedin.com/company/regent
Instagram: https://www.instagram.com/ncljobs/
Twitter: https://twitter.com/NCLJobs
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.