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Form of workCareer Area:
Enterprise Cross FunctionalJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
JOB SUMMARY: Provide technical support and enhancements to existing systems and/or infrastructure. Assist more experienced application and/or infrastructure personnel in developing solutions to customer related requests and/or system problems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities vary, but may include various combinations of the following duties.
1. Provides application and/or technical infrastructure support, including problem identification and resolution.
2. Follows established development and support processes, including but not limited to, System Development Life Cycle (SDLC), Information Technology Service Management (ITSM) or related methodologies.
3. Works with business partners to gather requirements for technical solutions and troubleshoots system related issues.
4. Under direction of more experienced team members, assists in the configuration, implementation and upgrades of existing systems and/or infrastructure.
5. Provides support and input to projects, including task planning and execution.
6. Works within well-defined objectives and instructions from systems staff for use in designing, testing and documentation.
7. Works to automate tasks and processes with scripting and automation tools.
8. Strives to meet the quality standards set forth by management.
9. Ensures availability when necessary for off-shift and weekend support functions.
10. Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
11. Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
JOB REQUIREMENTS:
SKILLS, ABILITIES, AND KNOWLEDGE:
1. Ability to work independently or as part of a team.
2. Strong written and verbal communication skills.
3. Understanding of SDLC, ITSM or related methodologies.
4. Understanding of one or more programming and/or scripting languages (e.g. Java, .Net, SQL, PL/SQL, PowerShell, Bash, etc.).
5. Ability and willingness to learn new technologies.
6. Ability to gain a general understanding of core business procedures and operations.
7. Ability to troubleshoot and recommend process changes that improve the overall implementation, maintenance and support of applications and/or technical infrastructure.
8. Knowledge of and ability to apply basic math and data analysis skills.
EDUCATION/EXPERIENCE:
• Minimum 3.0 cumulative GPA on a 4.0 scale at the time of application. Must maintain a 3.0 cumulative GPA through graduation.
• Completed a bachelor's degree in related IS, MIS, Computer Science or equivalent field.
• Authorized to work in US
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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