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Form of workJob Description
Are you ready to join a dynamic team as a Consumer Affairs Representative, playing a pivotal role in customer satisfaction and resolution for a leading innovator in the home improvement industry?
As a Consumer Affairs Representative, you will be providing first level support for all consumer inquires and escalations. You'll be the empathetic voice connecting consumers with solutions. Navigate the dynamic landscape of consumer concerns, ensuring each interaction is a testament to our commitment to satisfaction and excellence!
Job Title: Consumer Affairs Representative (Customer Support)
Location:
- Venice, FL
- Employees will be expected to work onsite for the first 3-6 months
- Flexibility to work remotely based on performance
Start Date: December 11th
Pay rate: $18.15/hr (Paid Weekly!)
Schedule Availability:
- Full time schedule will be Monday through Friday, 8:00 AM to 4:30 PM
- Hours of Operations: 7:00 AM to 5:00 PM
Job Description/Responsibilities:
- Receives inquiries from consumers, contractors, dealers, architects, insurance companies, building departments
- Communicate with customers via ORM digital tools (Agorapulse, Conversion.ai, ORM workbook).
- Researches, resolves and follows-up on consumer complaints by acting as liaison with other departments
- Including Field Service, Marketing, Sales, Manufacturing, Shipping and Quality Systems
- Maintains case records of consumer inquiries to provide necessary data to analyze the interests, concerns and issues of consumers
- Understand search engine behavior, social media, forums, blogs, ratings and reviews, etc. Track and monitor brand specific conversations and mentions on social media.
Requirements:
- Proficient in Microsoft Office software (Word, Excel, Power Point, Outlook)
- Requires in-depth understanding of:
- Competency in utilization of ERP Systems, products and department tools
- Customer Care Processes and Procedures
- Conflict Management
- Online Reputation Management
#CORP
