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Form of workJob Description
We are currently hiring for a reputable women's clothing line, looking for individuals that have an eye for fashion and a passion for helping others! Please see the details below:
Job Title:
Remote Call Center Customer Service Representative (100% Remote, Work from Home)
Pay: $15/hour (Paid Weekly!)
Remote Call Center Customer Service Representative (100% Remote, Work from Home)
Pay: $15/hour (Paid Weekly!)
Training Hours (2 Weeks):
- 8:00 AM to 5:30 PM Eastern Time
- Permanent schedule will change after first 2 weeks of training!
*Production Schedules will be discussed with you individually during the hiring process*
- Hours of Operations are 8 AM to 1 AM - Must have flexibility to work weekend shifts!
Responsibilities:
- First point of contact for customers via Phone, Email and/or Chat
- Communicate effectively in both written and verbal communication fluently
- Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
- Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Educate, and recommend products to the customer maximizing opportunities to upsell or cross-sell company products and services
- Complete necessary documentation to manage customer complaints, uses and subsequent solutions
- Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
- Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a Call Center lead agent
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization’s customer data
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
Requirements:
- Must have your own equipment to work from home (client can provide webcam and headset)
- Must have 2 years of Call Center and retail customer service experience
- Strong verbal and written communication skills
- Strong computer skills (Experience with Dual Monitor Screens, Windows-Based Systems)
- Ability to pass a background check within 48 hours of accepting the position
- Outstanding interpersonal and relationship building skills
- Ability to work flex schedule to meet business needs, including nights and weekends, from home.
- Excellent follow up and customer service skills required
- Ability to quickly and accurately multitask in a fast-paced environment
- Strong internet connection of a minimum of 100 Mbps required
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