Address
Form of work100% Remote (CA Residents are not eligable for this role).
Pay: $20.67/hour
MUST BE OKAY WITH WORKING THE FOLLOWING SCHEDULE IN PACIFIC STANDARD TIME, NO ACCEPTIONS
Training: Monday – Friday 7am-4pm PST | Lunch: 1 hour
After training work schedule moves to 9:00am – 6:00pm PST
Saturdays: 7:00am – 1:00pm PST – You will be scheduled on a rotating basis (we give a day off during the week for work on Saturday, in some occasions during our busy season we may schedule a 6 day work day) Saturday’s shift is 6hrs but you will be compensated for 8hrs.
START DATE: 4/1/24
MUST HAVE 1-2 YEARS Travel/ Reservations Experience
Must have high volume (60+) call experience.
Looking for an upbeat, articulate, professional phone voice.
Must have previously worked remote.
FOR IMMIDIATE CONSIDERATION, PLEASE EMAIL YOUR MOST UPDATED RESUME TO: JOHMARTIN@TEKSYSTEMS COM
SUBJECT LINE TO READ: "100% Remote Reservation Specialist" - UPDATED RESUME"
Description:
Position Summary:
This position is primarily responsible for selling the company Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.
Essential duties and responsibilities include, but are not limited to the following:
- Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
- Handles inbound sales lead calls to convert calls into sales.
- Emphasizes salable features, quotes prices, and payment terms.
- Takes payments accurately.
- Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
- Answers questions and recommends corrective services to address customer complaints.
- Overcomes technical and business objections of prospective customers.
- Builds and maintains customer relationships.
- Oversees quality control of bookings to maintain integrity of product.
- Handles high call volume, navigates system software, and utilizes Outlook.
- Books cruises, generates invoices, and follows up with travel agents and/or direct guests.
- Develops and nurtures relationships with travel agencies and/or direct clients.
- Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.
- Requests air quotes through in-house air department.
- Quotes prices and payment terms.
These are NOT Call Center candidates. They want people similar to Beachbody but prioritize experience and ability to speak to people more than customer service experience.
Travel experience is a huge plus so airlines or cruise lines (there are quite a few in this area)
They are looking for scheduling, organization and ability to adapt more than customer service experience.
Skills:
Customer service, reservations, travel industry, Call center, Customer support, Help desk
Top Skills Details:
Customer service,reservations,travel industry
Additional Skills & Qualifications:
Other skills, abilities, qualifications:
- Excellent organizational, leadership, interpersonal communication, and computer skills.
- Clear and conceptual thinking ability is a plus.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remains calm and professional in stressful situations.
- Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognizes problems, identifies possible causes, and resolves routine problems.
- Ability to establish and maintain professional atmosphere for employees, clients, and customers.
- Ale to work a flexible schedule to include weekends.
- Good knowledge, preferably through personal experience, of world geography, foreign countries.
- At least three (3) years of sales and/or customer service experience or a combination of both.
- Requires a result-oriented sales professional with strong closing skills.
- Requires domestic and international travel on an as needed basis.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
