100% Onsite Traffic Control Room Dispatcher

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Greater Miami Expressway (GMX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion on the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment. The starting pay will be $18.00hr.

 

1. Dispatches Road Rangers to manage traffic events.

2. Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.

3. Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Greater Miami Expressway (GMX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.

4. Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).

5. Completes shift change reports as required by the SOG.

6. Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.

7. Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.

8. Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.

9. Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.

10. Monitors FHP website to collect information and to ensure correction information is being reported.

11. Completes required logs accurately and within the set time frame.

12. Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.

13. Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.

14. Perform all other duties prescribed by management

Qualifications

Minimum Requirements:

• High school diploma 
• Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)
• Must pass a pre-employment drug screen.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

Preferred Qualifications:

• Team and customer oriented, provides superior services to other related departments
• Must be able to multi-task, working in a fast-paced environment, meeting tight deadlines in a timely manner. Demonstrates flexibility by adjusting readily to changing priorities. Makes decisions independently on problems and methods using the best available information at the time
• Must have excellent communication skills, both written and oral, and be able to effectively and tactfully communicate with many levels of personnel in a variety of environments. Must be able to tactfully navigate delicate situations with finesse and sensitivity
• Must have strong computer skills to be able to efficiently use the software provided to maintain the operation and required data. Must be detail oriented with a strong sense of motivation and drive to constantly perform at a high level of expertise
• Fluent English reading and writing skills to be able to read and understand guidance for day to day work requirements
• Ability to work a flexible schedule associated with the following shifts:
  • AM/PM Shift Hours: 6:00am to 6:30pm / 6:00 am to 2:30pm / 2:00pm to 10:30pm
• Able to work weekends, evenings, holidays and flexible hours when necessary

Additional Information

Additional Information

• This position does not include sponsorship for United States work authorization.
• Relocation assistance is not available for this position
• Non-Exempt - The hourly rate for this position is $18.00/hour
• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

 

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.