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Form of workJob Description
Upwork has partnered with a Multinational technology company focused on enabling digital transformation for era of an intelligent cloud and an intelligent edge.
Our client empowers every person and organization to achieve more and to continue that mission they need a self-driven Microsoft OutlookMobile Technical Support Specialist (German Speaking) to help solve IT tickets and conduct application testings.
This is a terrific opportunity for professionals who are seeking long-term work with a great team! You get to work remotely (from your home office), flexible schedule/shifts, and more. If you are an Independent contractor or looking for a more flexible way to work full-time, we want to talk to you!
Job DescriptionYou will focus on:
- Providing quality support for Mobile product with relevant troubleshooting and timely updates to customers.
- Maintaining multiple virtual machines for use with testing relevant Mobile versions of application on various / environments.
- Identifing reproducible issues and file bug reports to include concise yet detailed information about issue following team’s bug reporting procedure.
- Staying informed of latest application builds of Mobile (versions, changes, features).
- Communicating and cooperating in a multicultural environment on a distributed team.
Your profile:
- Professional Working to Native fluency in both spoken and written German language skills
- A strong knowledge of English language.
- Extensive experience working as a Technical Support specialist.
- Solid background in providing solutions to IT tickets, which come in through emails/chat.
- Prior experience solving complex technical tickets.
- Strong time-management skills.
- An and/or device capable of running latest version of Mobile.
- Experience using software (Parallels, VMWare or VirtualBox) is a plus.
Device Requirements:
(a live verification will be conducted to ensure following requirements are met prior to start of engagement)
- Must have either:
- A PC or Laptop with the latest build of Windows 10 Operating (Preferably Windows 10 Professional) and latest operating updates installed.
- A Mac Desktop (Mini, Pro, etc) or Laptop with either of the latest two MacOS operating systems (Big Sur, Catalina), including latest operating system updates installed.
- A reliable internet connection with a minimum of 30 Mbps download speed and 5 Mbps upload speed.
- Direct network connections or secured password protected wireless connection. Performing work over an wireless network connection is NOT allowed.
- A webcam and microphone (for identification purposes).
- Minimum 4 GB RAM (8 GB or higher recommended).
- Intel processor or AMD/Apple Silicon equivalent.
- At least 20GB of HDD space.
- Must have either:
- An phone or tablet device running 5.1 or higher with at least 1GB of RAM and 2GB of free space available. Device must not be rooted.
- An iPhone or iPad device running newest two major versions of with at least 2GB of free space available. Device must not be jailbroken.
Additional Information
Work with a multinational technology company Join an incredible team that nurtures your strengths and creativity. Long term opportunity. Flexible shifts. Work from home/anywhere. Competitive pay.
All your information will be kept confidential according to EEO guidelines.
