AddressThis is a 100% ON SITE position.
Primary responsibility is architecting, administering, troubleshooting and supporting Zscaler Internet Access & Zscaler Private Access
- Will perform day-to-day tasks for moves, adds, changes, and updating proxy rule sets
- Be primary resource for troubleshooting including engaging with end users and providing leadership on outage bridges
- Monitor Zscaler platform services and processes
- Document setup and maintain as-built drawings as changes are made
- Supporting Zscaler products like ZCC, ZDX, DLP, VZEN, Private Edge
- Maintain GRE tunnels to Zscaler clouds
- Thorough understanding of App profiles, Forwarding profiles, .pac files
- Thorough understanding of how to connect applications to ZPA Connectors both on prem and in the AWS cloud, including how to generate/obtain the necessary certificates for apps both on prem and in the AWS cloud
- Thorough understanding of Cloud Application, URL Filtering, Firewall, SSL Bypass, VPN Gateway Bypass, Authentication Bypass, Custom URL Categories (both that Retain Parent Category and that don't)
- Thorough understanding of client upgrade methodology, troubleshooting methodology
- Familiarity with these technologies is a highly relevant plus: Cisco ASA firewalls including AnyConnect VPN, Palo Alto firewalls, networking for F5 LTM/GTM, SSL keys, AWS key management, AWS security groups, AWS IAM roles
Education and Experience
Bachelor's degree in Computer Science, Computer Engineering or related technical degree; six to eight years as a data network specialist in a medium to large enterprise network; or equivalent combination of education and experience.
Skills and Qualifications
· Extensive knowledge of Zscaler network proxies
· Advanced knowledge of network monitoring and performance tools such as SolarWinds Orion NPM, Cisco Prime Infrastructure, Wireshark, etc.
· Strategic thinker, strong interest and aptitude in collaborative big picture, enterprise-wide network infrastructure roadmaps.
· A commitment to improving processes and to customer satisfaction.
· Excellent written and verbal communication skills.
· Results-oriented team player who will work towards meeting team commitments and ability to work within a cross-functional team.
