Youth Program Associate, Part-Time

POSITION PURPOSE:

The Group Services team focuses on welcoming and facilitating successful group visits for students, youth, and adults. In partnership with the museums Learning & Engagement department, Youth Program Associates provide student and youth visitors and their teachers with joyful and transformative experiences with art, promoting collaboration and interpersonal connection, and encouraging students to construct meaning that is relevant to their lives. Associates in this role are responsible for coordinating the arrival of school and adult groups to the museum. Spanish language fluency preferred. There are two general components to this position: group reception and program facilitation. Please Attach a Cover Letter.

This position reports to the Assistant Manager of Group Services, Group Services Department

PRIMARY RESPONSIBILITIES:

Group Reception

• Coordinate on-site reception for all youth and adult group visitors, including orientation, collection of payment, and organization of tours
• Act as a resource for questions relating to group ticketing and reservations as well as general Museum policies
• Process group reservation requests in the museums ticketing system
• Provide sales and administrative support, assisting with special projects related to the department
• Manage communications with teachers and organizations relating to requests for field trips and guided tours.
• Interact with visitors, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Other duties as needed and assigned

Program Facilitation

• Moderate in-gallery tour experiences for middle/high school students in collaboration with docent volunteer guides
• Lead workshop classes for Early Childhood Education (ECE) through 12th grade audiences
• Support bilingual programming initiatives
• Assist with Day at the Dam Programming
• Stock and prep art supplies and materials for workshop spaces and guided tours
• Consistent usage of the Racial Equity Lens in day-to-day operations
• Yearly goal setting to support Racial Equity Roadmap initiatives

QUALIFICATIONS (Education, Experience, Skills, etc.):

KNOWLEDGE, SKILL & ABILITY:

• Excellent customer service skills, organizational skills, and attention to detail
• Ability to communicate and work effectively with a wide variety of people
• Ability to work in a multi-tasking fast-paced environment
• Dynamic; able and willing to be flexible if changes arise
• Spanish language fluency preferred

EXPERIENCE:

• Experience leading youth programming (ECE 12th grade) preferred
• Previous customer service experience preferred

MATERIAL & EQUIPMENT USED DIRECTLY:

• Microsoft Office suite
• EMS (Event Management Systems)
• ATMS+ ticketing software
• Two-way radio system
• Other typical office equipment

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• May be called upon to stand or move around the museum campus for extended periods of time

Pay: The hiring hourly range for the position is $18.00-$20.65 an hour based on experience. A .50C language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. A free DAM Family Membership. Employee Assistance Program. Subscription to Headspace.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a perfect" candidate - Nor do we look for the right "fit" with us, we look for the add! We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require an interview with the hiring manager that will be held in-person at the DAM. This position will close on August 26th.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color Latinx, Indigenous, Black, and others have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAMs internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

The Museum believes vaccination is an important measure to protect the health and safety of everyone from significant illness due to COVID-19 infection. As a condition of employment, employees must present proof that they are fully vaccinated against COVID-19 on their first day of employment or receive an exemption or other reasonable accommodation due to circumstances protected under federal or state law that prevent the employee from being vaccinated. Employees are also mandated to receive a booster within 6 months of being fully vaccinated.