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Workforce Rta

Company	Goosehead InsuranceSee more
Address	Dallas, TX
Form of work	Full-Time
Salary	$47,500 to $50,000 Yearly

Job description

Job Description

Responsibilities:

Performance Management – Service and Efficiency KPIs, live communication between leadership on anyone out of place
Split Skill Prioritization
Management of Agents across multiple Transaction Types
FTE Load Balancing/Strategy Formulation with upper mgmt for Over and Under Staffing
Agent Activity Management
Unplanned Shrinkage Management
Reforecast
Segment Entry/Exception Coding Administration
Post - Mortem Analysis and Reports
Maintain WFM platform
Track and review trends for all key assumptions
Generate Schedules
Plot Pre-planned Shrinkage (Off Phone Activities, Planned Time Off) and Overtime commitments
Optimize schedules and develop IDP
Review and discuss schedules with Operations and strategize with the team to address staffing delta

Company Description

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.

Refer code: 2269130. Goosehead Insurance - The previous day - 2023-01-31 16:10